Associate Director, Program Management (MEP)

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. 

Job Description

Turner & Townsend is seeking an Associate Director, MEP Program/ Project Manager who will be responsible for overseeing the design of mechanical system upgrades and retrofits. This includes building matrixed design teams from the client’s internal design and external design services partners/providers, facilitating the creation of a shared plan for the execution, and oversight of design services provided by an external design team in support of construction activities. The ideal candidate will possess a deep understanding of mission critical design and construction, as well new product development and insertion.

You proactively identify, organize, and lead program activities and stakeholders in order to successfully deliver business, operational, and technical improvements. You scope, phase, and lead ambiguous cross-functional and cross-organizational challenges including delivering downstream change management, alongside your stakeholder team. You ensure alignment of senior cross-functional and cross-organizational stakeholders. You have advanced knowledge of the domain of your program.

Responsibilities:

• Proactively identify stakeholders and work with them to strategize, plan, and prioritize objectives and success criteria. Estimate task durations and ensure schedules and dependencies are aligned and support those objectives within an organization.
• Effectively monitor and communicate progress, and risks. Propose mitigation plans and align stakeholders on de-risking strategies.
• Measure and publish program and process metrics to drive consensus in teams’ understanding of issues, and to drive decision-making and continuous improvement.
• Seek out and apply relevant best practices from other client’s processes and technologies.
• Proactively identify and implement technical and business programs and processes in medium to large work groups, and drive ideas and solutions to address.
• Organize ambiguous projects into clear longer-term (6+ months) objectives.
• Foster collaboration with program teams across an organization. Understand and address their needs to support them throughout their life cycles.
• Guide alignment on timelines, goals, and deliverables of related projects and teams.
• Manage escalations and unblock obstacles.
• Break down programs and processes into components that could be executed by partner teams.
• Independently design and deliver optimized program communication plans including executive and key partner communications.
• Optimize regular checkpoints and metrics dashboards.
• Ensure stakeholders are aligned on rationale for program pivots.
• Independently determine and collect data required to govern programs and effectively drive stakeholder decision-making.
• Independently maintain project trackers and status reports.
• Identify and execute on program tasks, including proactively managing dependencies, while incorporating Product Excellence values, Product Inclusion, and brand trust and reputation.
• Create automated processes to enhance velocity and monitoring.
• Lead effective program stakeholder meetings.
• Independently develop change management rollout plans for programs including impact analysis.
• Across multiple teams, independently define, lead, and own program charter(s) that address scope, and timeline, OKRs, resourcing and risks/dependencies of moderately complex programs.
• Translate ambiguous program goals into clear and measurable objectives/milestones.
• Create project plans that break down a project into discrete phases aligned to the needs of stakeholders, include risks/dependencies and support proactive identification of program constraints.
• Effectively build trusted relationships with senior program stakeholders to proactively enable effectiv