Distribution Lead, Direct-To-Consumer

The Distribution Lead is a role model and leader responsible for exemplifying Peet’s Vision, Mission, and Values to new and current Associates in the Distribution Center. This hourly position supports the operations leadership team by contributing to labor allocation, leading meetings, assigning job duties, coaching for success, creating a safe & collaborative work environment, and driving process improvement. This leader will act as cultural ambassador that views the business holistically. The role will be very technical and require strong problem-solving skills. Leads will work closely with department supervisors to monitor workflows, manage dwells, and drive overall shift performance.

This position reports to the distribution supervisor and is based at our Roasting Plant in Alameda, CA.

What You Will Do:

Safety:

• Maintain a safe work environment that serves as a model of adherence to Peet’s standards.

• Role models safe behaviors and holds team accountable to adhere to safety standards

• Ensures Behavior Observation Completion for the team

• Ensure safety incidents are reported in a timely manner and that they are documented using the standard electronic system

• Be a resource for all Associates.

People:

• Work with the supervisor to manage employee time management and work performance coaching.

• Work with the supervisor to Conduct annual performance reviews for all staff within the shift team.

• Train and coach associates to achieve all operational goals and service levels.

• Listen to employee concerns and escalate issues to the supervisor that your team is not able to resolve independently

• Create a positive team environment that encourages all associates to provide insights and feedback to improve processes

• Recognizes good team performance and works with the supervisor to ensure consistent application of the reward & recognition program

Productivity:

• Monitors and evaluates key performance indicators for both daily and weekly team performance; measure against goals, gets team buy-in and provides feedback to the team.

• Ensures that hourly performance tracking is being completed and that the team is on track to hit its volume target for the shift. Escalates issues to the supervisor that may prevent the team from achieving targets

• Cross-train staff to ensure there are sufficient resources to handle all tasks in the department.

• Review staffing to ensure that the appropriate coverage is available to support volume and adjust accordingly.

Quality:

• Lead projects that will drive continuous improvement.

• Ensure CIL/5S/GMP Standards are being observed on their shift and that regular cleaning tasks are performed and documented per standard

• Be a positive change agent

• Ensure completion of Quality Behavior Observations for the DTC line

• Holds team accountable to Quality/GMP standards

Service:

• Understand GL production schedule and work with the Production Coordinator to address any issues in getting the right coffee planned to meet customer orders

• Communicate with the Peets.com customer support team for daily follow-ups regarding any promotions, service issues, order errors, cancellations, etc.

• Ensure fulfillment is following FIFO to avoid aging product rework/scrap and to avoid a backlog of unfulfilled orders

• Proactively communicate with the distribution supervisor regarding Associate’s performance and work with the department.

• Escalate UPS/USPS issues to ERP Team

Inventory Control:

• Ensure that the team is following proper inventory control best practices

• Ensure that the DTC clerk is managing the weekly cycle count plan

• Ensure that the DTC Clerk is managing aging product disposition

• Ensure the DTC clerk is replenishing operating supplies as needed

Essential Physical Requirements:

• Continuous standing/walking in a warehouse environment throughout an 8 hour day or more

• Frequent push, pull, squat, bend and reach to stack, carry, lift and pick product throughout an 8 hour day or more

• Continuous lifting of 20 lbs, frequent lifting of 25-40 lbs and occasional lifting of 50 lbs or more

• Frequent stacking of pallets and totes (20-50 lbs) up to 6 feet fall

• Frequent lifting above the shoulders

• Frequent picking and packing of bags of coffee up to 3 lbs

Work Environment/Conditions:

• Person in this position