Commercial Salesforce Manager

We are looking for an experienced Salesforce Manager to develop, optimize, and manage our Salesforce platform. This position is essential for providing our sales, operations, and customer support teams with the necessary tools, insights, and workflows to enhance patient and partner experiences.

The team you will be part of:

As part of the Digital Customer Solutions & E-commerce Department, you will lead a diverse team of highly motivated individuals working to advance Salesforce within GN. The team consists of Product Owners, Business Analysts, and Salesforce Success Managers. Our tone is casual, and we aim to cultivate a supportive, collaborative culture alongside cohesive working relationships, making this an environment to share ideas and grow professionally.

We approach problem-solving with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one. Our leaders inspire, our teams collaborate effectively, and we appreciate the benefits of working together at all levels of the organization.

This role focuses on optimizing how we work today while building a scalable setup for the future. Your deep Salesforce knowledge and leadership skills will be needed to navigate the team through this complex commercial landscape and drive our digital transformation forward. You will work with an extensive Salesforce environment—nearly a full suite of Salesforce capabilities—ensuring the platform is anchored in a clear business purpose: supporting our commercial strategy, enabling better decision-making, and making life easier for our sales teams. A primary focus will be enhancing data quality and reporting to ensure we can rely on our data and respond promptly.

Your contribution is appreciated, and you will:

• Own the Commercial Salesforce roadmap and align it with business strategy.

• Optimize CRM processes to improve productivity and data quality.

• Serve as the bridge between commercial leadership, IT, and end users to translate business needs into technical solutions.

• Translate commercial needs into clear, scalable Salesforce solutions.

• Oversee configuration, data integrity, and key integrations (MA, ERP, Service).

• Manage user roles, permissions, and data security (HIPAA/GDPR).

• maintain dashboards and reports that deliver real-time insights.

• Improve workflows, automations, and overall user experience.

• Oversee the implementation and rollout of Salesforce enhancements and new features from start to finish.

• Collaborate with external experts to accelerate improvements.

• Monitor system performance and manage releases.

• Develop and deliver effective Salesforce training for all user levels.

• Serve as the internal Salesforce expert and champion of best practices.

To thrive in the role, we imagine you have

• 5+ years’ experience managing Salesforce in a commercial or healthcare setting

• Sales Cloud experience required.

• Track record of leading CRM improvements that drive measurable business results.

• Solid understanding of B2B2C sales processes—ideally within medical devices, audiology, or healthcare.

• Experience managing integrations with marketing, ERP, and analytics platforms.

• Salesforce Administrator Certification (required); Advanced Admin or Consultant certification (preferred).

Personal Attributes

• You thrive in a matrix organization, collaborative attitude that makes it easy to connect with people

• interpret data, spot trends, and translate insights into practical improvements.

• You build trust and communicate effectively with stakeholders across sales, marketing, IT, Finance, and operations

• You take pride in clean data, clear processes, and well-structured systems.

• You maintain awareness of platform updates and continually explore methods to utilize Salesforce to promote advancement.

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to fulfill their responsibilities, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process

All applicants will receive equal cons