Temporary Collections Assistant

<div class="content-intro"><p><strong>It's a new day with a new opportunity at 8am! </strong></p></div><p><strong>About the role:</strong></p> <p>8am is looking for a Temporary Collections Specialist. The ideal candidate will have a collections background and attention to detail, working in a high-growth, fast-paced environment.</p> <p><strong>About us:</strong></p> <p>At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.</p> <p>Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!</p> <p><strong>What you'll do:</strong></p> <ul> <li>Running daily reports and assisting in maintaining accurate and detailed records of collection activities in the company’s database.</li> <li>Assist in consolidating reporting from various databases in Excel on a routine basis.</li> <li>Escalate unresolved issues to senior collections staff or management.</li> <li>Assess customer accounts for high-risk factors and report findings to management, contributing to risk mitigation efforts</li> <li>Update customer accounts as directed</li> <li>Perform other duties as assigned</li> </ul> <p><strong>About you:</strong></p> <ul> <li>High school diploma or equivalent; associate degree preferred.</li> <li>Strong verbal and written communication skills.</li> <li>Basic math and problem-solving skills.</li> <li>Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and Google Docs.</li> <li>Strong organizational skills with attention to detail.</li> <li>Experience and/or knowledge of Salesforce.</li> <li>Outstanding problem-solving skills; “can-do” attitude and resourcefulness, combined with the ability to propose solutions.</li> <li>Exemplary analytical and communication skills.</li> <li>Comfortable working in a fast-paced environment; ability to pivot as b