Medical Assistant (70620)

Job Title: Medical Assistant

FLSA Status: Non-Exempt

Reports to: Administrative Supervisor/Director of Integrated Services

Department: Administrative/Clinical

Preparation Date: 11/22/22

CENTER’S MISSION AND VISION:

The mission of Prestera Center is a united effort dedicated to helping people achieve their full potential and to be the preferred choice for behavioral health services.

JOB SUMMARY

The Front Office Medical Assistant adheres to all responsibilities of an administrative assistant and medical assistant. This position is cross trained to perform duties in both front and back-office operations to enhance efficiency and continuity of delivery of consumer care, works cooperatively within team concept demonstrating flexibility, motivation, and commitment to quality consumer care.

DUTIES AND RESPONSIBILITIES

• Effectively communicates and is responsive to all forms of communication (IM, telephone, email) by either directly handling the issue or handing the person off to the staff that can address their situation within a timely fashion.
• Utilizes the Electronic Health Record (EHR) to enter appointments, co-payments, consumer demographics, payer information, etc.
• Takes initiative to assure that consumers are seen as they present for services.
• Demonstrates excellent customer service skills with both internal and external customers.
• Verifies consumer information at each visit to assure accurate data is in the EHR.
• Completes verification of benefits for consumers with various payers.
• Utilizes credentialing panel information to schedule consumers with the approved provider.
• Follows front desk procedures at designated site regarding the deposits.
• Obtains signatures on all paperwork as indicated and completes documentation per policy.
• Assures charity care applications and consents for treatment are updated annually.
• Supports telehealth initiatives by setting up equipment, coordinating with staff providing the services, and explaining process to consumer as needed.
• Takes directives from site directors regarding customer service and day to day job functions.
• Obtains and enters vital signs and updates medical profile in consumers’ EHR at each physician/practitioner visit.
• Obtains urine screens/specimens per physician/practitioner order.
• Processes refills and prior authorizations per physician/practitioner’s request.
• Provides coverage at other clinic sites as needed.
• Coordinates with site director when issues arise with law enforcement, medical emergencies, or subpoenas.
• Orders supplies as directed.
• Attends all departmental and center meetings/trainings as established, including but not limited to, CPR-First Aid and crisis intervention.
• Adheres to confidentiality, HIPAA, and risk management