Sr Client Trainer (Back Office)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Sr Client Trainer

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes 100% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $70,700.00 - $106,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Back-Office Domain Senior Client Trainer is responsible for leading onsite and virtual installations while serving as an escalation point for the Client, focusing on DealerTrack DMS Accounting applications. This team member will also be required to deliver onsite and virtual consulting. In this position, the Senior Client Trainer will be responsible for keeping up with new products and system enhancements, developing training material, and making sure all client issues are tracked for resolution. This role will also require a proven track record of success, a higher-level mastery of the Dealer Software Solutions suite of products, and training techniques/assessments for dealers and dealer groups.

What You'll Do

• Lead installs for client delivery of Dealer Software Solutions and Products in the assigned domain.

• Effectively coordinate the dealership delivery of the product and solution with a team of onsite or remote trainers. This includes managing all dealership training documentation, including the training agenda, daily training reports with class attendance and training issues, implementation progress, training recaps, support tickets, and other training communication.

• Communicate with peers across departments to organize and collect training documentation, content, agendas, reports, support cases/tickets, and communicate delivery to the team and Client leadership.

• Conduct training with a compelling consultative delivery approach, driving dealers to utilize solutions and products better, building a stronger relationship with Cox Auto, managing the DMS launch, enabling the dealer’s product solutions, and activating monthly revenue billing with the dealer.

• Perform follow-up training and consulting by developing custom consultative training plans for the dealer to increase the dealer's utilization of the tools overall and drive efficiencies, sales, and revenue goals.

• Provide direct Coaching to Client Trainer II’s during new hire and domain certification training, completing and reviewing full performance scorecards for shadow assignments.

• Assist with departmental projects, such as new software and product releases and training, efficiency projects, and new hire training.

• Must maintain expert-level knowledge of the DMS Software Solutions products in the domain, including product settings, features and benefits, system functionality, and settings cause & effect relationships.

• These responsibilities are in addition to the Client Trainer II role.

Travel Required:  

• The ability to travel 100% as needed is required. However, some assignments could be remote.

Who You Are

Minimum

• Bachelor’s degree AND 4+ years of related/relevant work experience required OR Master’s Degree and 2+ year of related/relevant work experience OR Ph.d./Doctorial Degree and 1+ years of related/relevant work experience OR 8+ years related/relevant work experience without a degree.

• A proven successful Back Office Client Trainer II, exceeding the Client Trainer II expectations, and aligned with Cox Core Values and Policies, are eligible to apply for this role.

• Must consistently meet all qualifications of a Client Trainer II (refer to DSC II Job Description) and show proficiency as an SME of products and solutions, settings and configurations, features and benefits, and cause and effect relationships.

• Successful and proven track record in scorecards and quarterly reviews with Management.

• Shows consistent ability to train and consult new install dealer with full suite of products in domain; full comprehension and delivery of products, exhibiting skill set to manage a new install training.

• Track record in effectively coaching Client Trainer II’s on product comprehension, delivery skills, consulting strategies, and troublesh