Retail, Parties & Guest Lead

Position: Parties & Guest Experience Lead 

Status: Full Time (30+ hours per week) 

Reports To: Store Manager 

Location: Wharf DC

 

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story.    

If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect opportunity for you! 

The Role: 

As the Parties & Guest Experience Lead, you will be responsible for providing a best-in-class guest experience. Managing the systems and process to support Sales & Operations. You will not only be assisting with the day in and day out operations of the store but will also help in maintaining a fun, inclusive atmosphere that guests and employees will all want to be a part of. 

 

The salary range for this position is $19 - $21 per hour PLUS TIPS based upon store location. Most roles earn an additional $8 - $11 per hour in tips.* 

Offered salary is dependent upon experience and location. 

 

What We Are Looking For: 

• 2+ years of experience in guest services, multi-tasking, and delegation 

• Someone who leads by example with a can-do attitude and always goes above and beyond. 

• Proficiency with POS systems, excel, MS word, outlook, and google docs. 

• Experience with appointment-based business and systems. 

• An ability to identify opportunities within team, coach, and work alongside management to execute any training or follow up required. 

• Comfortable in a fast paced, high-volume environment 

• This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level. 

 

What You Will Do: 

• Providing a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties. 

• Working closely with store manager and assistant store manager to ensure teams are delivering top service and goals are achieved. 

• Optimize the business through strong appointment management and partnership with the leadership team. The ability to manage an appointment system, party process, guest complaints in partnership with SM/ASM. 

• Manage the party booking process, emailing, invoicing, and ensure great guest and employee experience 

• Take the lead on hosting parti