Customer Service&Logistics Manager

<p> No Relocation Assistance Offered<br/> # 158834 - Prague, Prague, Czech Republic<br/> <br/> Who We Are<br/> Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.<br/> <br/> We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.<br/> <br/> If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!<br/>  </p> <p>We are hiring for a Customer Service and Logistics Manager for Hill’s in our Central Europe East and Middle East (CEEME) region.</p> <p> </p> <p>Have you led Customer Service and Logistics teams for a few years and you have a Proven track of successful commercial and people management skills?</p> <p>Do you know what SAP means, and do you have an understanding of the overall insight of logistic and supply chain progresses/demand planning?</p> <p>Are you familiar with new product introduction and the product go-to-market execution?</p> <p>At the same time,  are you dreaming about new growth opportunities?</p> <p> </p> <p>Then this is the perfect opportunity!</p> <p> </p> <p>Hill’s Pet Nutrition, founded by a veterinarian, has been a leader in therapeutic pet nutrition for over 75 years. We are growing double-digit globally and in CEEME, helping dogs and cats have better and longer lives. Our growth is established by building strong relationships with professionals, partners and clients. To fuel this growth, we are expanding rapidly in the CEEME (Central and Eastern Europe &amp; Middle East) region.</p> <p> </p> <p>Job Purpose and Principal Duties and Responsibilities</p> <p> </p> <p>This role is critical to create strong collaboration with internal and external stakeholders and assure the highest service level  and partnership to strong and healthy business growth opportunities. </p> <p> </p> <p> You will work with 24 markets across 3 continents,  distributor partners, direct clients. And have subsidiary responsibility for providing collaborative end to end solutions that leverage joint capabilities and expertise in support of Hill’s  business development and Customer Service &amp; Logistics (CS&amp;L) strategies. You will facilitate the Business Planning process and is the critical link to Demand Planning to ensure alignment. You will generate growth and profitability opportunities for both customers and Hill’s by collaborating with local/divisional management and partners to reduce cost to serve, reduce working capital, improve customer service levels, and implement process innovation.</p> <p> </p> <p>You will be responsible for delivering excellent service to the customers, and overseeing and driving efficiencies in the order to cash process. </p> <p> </p> <p>As Customer Service &amp; Logistic manager you will contribute to the ongoing development of best practices across the Supply Chain/Customer Service &amp; Logistics team and commercial organizations, and ensure that collaborative initiatives are agreed, developed and executed with excellence.</p> <p>You will be responsible for ensuring the smooth supply of product, across all CEEME countries. </p> <p> </p> <p>You will lead CS&amp;L CEEME team and work in close cooperation with all relevant parties to deliver excellent Service levels to our customers.</p> <p> </p> <p>As a Customer Service &amp; Logistics Manager, you will be a key member of Hill’s CEEME subsidiary leadership teams. Reporting to the CEEME General Manager, and be based in Prague</p> <p> </p> <ul> <li>Support monthly demand planning process for Hill’s CEEME. Ensure replenishment forecasts are submitted per divisional timeline and accurately entered into SAP APO Demand Planning Module. Ensure root cause analysis and drive continuous improvement of Demand Planning results.  </li> <li>Develop and improve the collaborative demand planning process via CBP in order to increase Demand Planning Accuracy, improve service, and reduce obsolescence</li> <li>Support Marketing planning of new product launches and promotions. Review and challenge volumes and timing as appropriate</li> <li>Support and cooperate closely with CBS team (Supply  Network Planning, order to invoice and logistics management processes, claims/escalations)</li> <li>Collaborate with selected customers to support joint demand planning using available customer data</li> <li>Communic