Program Manager (Contract Manager)

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Program Manager leads a team of Contract Management professionals and provides direct support for an assigned portfolio of contracts. Program Managers are responsible for ensuring compliance of all regulatory and operational commitments made to customers and serve a vital role to minimize overall risk and maximize revenue and profit through each contract. 

What you'll do

• Supervise Contract Analyst and/or Deputy Program Manager coworkers 

• Lead all efforts to operationalize and market contracts 

• Respond to customer requests for audit and project manage process 

• Conduct internal audits to measure regulatory and operational compliance 

• Provide preliminary dispute resolution to ensure customer satisfaction 

• Conduct presentations to senior leadership internally and externally 

• Maximize contract productivity and profit 

• Educate sellers, partners, and customers on proper contract usage 

• Draft and negotiate master sales agreements, special programs, teaming agreements, amendments, addenda, and other contractual documents, as needed 

• Conduct performance review of all existing and expiring agreements, make recommendations regarding strategic enhancements, and lead renewal efforts 

• Conduct business reviews with the business and customers, as necessary 

• Ensure compliance of all service levels committed to as part of contracts assigned 

What we expect of you

Minimum basic requirements 

• Bachelor’s Degree 

• Four (4) years of relevant contracts management experience 

• Effective communication skills (verbal and written) 

• Experience presenting to senior and executive level management 

• Strong problem-solving skills 

• Strong project management skills 

• Proven success in negotiating complex contract matters 

• Knowledge of standard procurement contracting and proposals process 

• Ability to develop, analyze, and interpret complex statistical data and/or to develop contracting strategies based on this information 

• Ability to work effectively and collaboratively to solve contract matters and drive desired business outcomes 

• Operates autonomously with minimal guidance required 

• Ability to influence decisions and motivate positive change 

• Impeccable attention to detail and produces high quality work product 

• Experience with handling sensitive, confidential matters appropriately 

• Proficient in MS Excel, Word, Outlook, PowerPoint and Access 

• Ability and willingness to travel 10% or as needed to other CDW locations, meeting and client site