Patient Service Associate (DUHS Commitment Bonus Eligible)

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

 

JOB LOCATION

Duke Orthopaedics of Raleigh - 3480 Wake Forest Rd

 

JOB SUMMARY

We are seeking a Patient Service Associate to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

 

JOB DUTIES AND RESPONSIBILITIES

• Schedule Patient Appointments.
• Check-In patients upon arrival/Check-Out patients upon appointment completion.
• Collect patient co-payment and/or balance due on account upon arrival.
• Create and attach referrals/authorizations for visits.
• Prepare for clinic visits by reviewing next day patients and completing all preparations activities required per physician.
• Maintain and distribute all faxes received.
• File/Scan history sheets/ancillary reports and all other required patient record documentation.
• Answer telephone appointment line/main line (Disseminate messages according to practice communication standards).
• Complete all Maestro Care check in alerts at all times. Audit encounter forms for completeness and accuracy.

 

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or general equivalency diploma (GED).
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

 

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

 

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

 

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

 

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.