Junior Underwriter (Orlando, FL)

We are looking for a seasoned Junior Underwriter who will assist in building our alternative payments division. If you think of yourself as a super-utility merchant services Swiss army knife — someone who isn’t afraid to reach past the boundaries of what exists today, using their intelligence and knowledge to bring solutions in all aspects of our payments discipline; from onboarding and pre-underwriting to programming gateways and change requests — we want you to join our growing team ASAP!

This role is an on-site position, requiring 5 days a week in the office. It is based in the Orlando area near International Drive, just minutes from I-4 and the Turnpike. If you are applying from out of state, please note that you may automatically be rejected due to distance unless planned relocation is indicated on your resume.

About Us: Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. Recently ranked #259 on the Inc 5000 fastest-growing companies in the United States, we are committed to delivering innovative solutions to our clients. With offices in Orlando and Belfast, North Ireland, we are expanding rapidly and looking for enthusiastic individuals to join our team.

Primary Job Responsibilities:

• Manage the onboarding process for new merchant clients, ensuring a smooth transition and positive customer experience.
• Coordinate with internal teams to gather necessary documentation and information for onboarding.
• Conduct pre-underwriting assessments to evaluate merchant applications and determine eligibility for services.
• Collaborate with underwriting teams to facilitate the approval process and address any concerns.
• Oversee relationships with third-party vendors and service providers, ensuring compliance with service level agreements (SLAs).
• Evaluate vendor performance and provide recommendations for improvements or changes as necessary.
• Manage and process change requests from merchants, including modifications to services, account information, or payment processing needs.
• Ensure timely communication and resolution of change requests, maintaining a high level of customer satisfaction.
• Coordinate the setup and configuration of payment gateways for merchant clients, ensuring compatibility with their systems.
• Troubleshoot and resolve any issues related to gateway integration.
• Oversee the programming and deployment of payment terminals for merchants, ensuring proper functionality and security.
• Provide training and support to merchants on the use of terminals and payment processing systems.
• Generate reports on merchant performance, transaction volumes, and other key metrics to identify trends and areas for improvement.
• Analyze data to support decision-making and strategic planning for merchant services.
• Serve as a point of contact for merchant inquiries and issues, providing prompt and effective support.
• Collaborate with customer support teams to ensure high-quality service delivery.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).
• 3-5 years of experience in merchant services, payment processing, or a related field.
• Proven experience in onboarding and managing merchant relationships.
• Familiarity with payment gateway systems and terminal programming.
• Understanding of underwriting processes and risk assessment in merchant services.
• Proficiency in using Salesforce CRM systems and reporting tools.
• Experience in managing vendor relationships and evaluating performance.
• Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Excellent interpersonal skills to build relationships and collaborate with cross-functional teams.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Ability to manage multiple priorities and adapt to changing demands in a fast-paced environment.
• A commitment to providing exceptional customer service and ensuring customer satisfaction.
• Experience in handling customer inquiries and resolving issues effectively.
• Certified Payments Professional (CPP) certification preferred.