Customer Care Specialist-Shelton, CT

We’re helping businesses become more sustainable. Join us!

Budderfly is a fast-growing, private equity-backed energy management company that is helping the planet by reducing carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers.

Recognized as one of Fast Company’s Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America’s Fastest-Growing Companies for four consecutive years, Budderfly is driving real impact at scale.

We are an energetic, dynamic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience.  We are growing quickly and looking to add talented people who are passionate about making the world a better place!  

 

We are seeking a creative, dependable, and hardworking Customer Care Specialists.
Ideal candidate is experienced problem solvers who can collaborate effectively with customers and cross-functional teams at Budderfly.

Shifts Available:

• 10:00 AM – 7:00 PM (Hybrid Schedule-Tues/Wed/Thurs on-site/Shelton Office)

Job Responsibilities:
• Act as Liaison with management and our customers
• Provide dedication to improve customer service and business productivity
• Proactively manage customer portfolio including billing, IoT, monitoring and customer reach-out. 
• Provide excellent and timely customer service through phone, email, chat

Desired Characteristics:
• Strong interpersonal, analytical, verbal and written communication skills
• Able to work as a team player and independently
• Creative problem solver with ability to multi-task 
• Ability to work rotational weekend/holiday call
• Passion for energy savings

Qualifications:
• Demonstrated experience in customer phone service
• Experience problem solving and providing resolution to billing and other customer care issues
• Minimum HS Degree
• Available Monday-Friday 8am-4pm Mond-Friday for the 90 day training period. 
• Start Immediately

Pay band: $26.44 ($55k) - $27.40 ($57k) per hour (COE)

 

Compensation$26.44—$27.40 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.