Field Technology Specialist | New York, NY

Overview

This position will support the New York, NY Area

WHO WE ARE

 

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.

We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.

 

WHAT WE LOOK FOR

 

Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.

We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

 

WHAT TO EXPECT

 

We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk. 

Summary: The Field Technology Specialist is responsible for supporting and maintaining technical equipment at Bowlero centers, including arcade games, laser tag, IT systems, and voice/data technology. This role involves training and supporting center staff, performing equipment installation and maintenance, troubleshooting technical issues, and deploying innovative technologies. The Area Technology Manager ensures asset tracking, provides technical analysis, and supports enterprise-wide initiatives. With a focus on customer service and team development, the ideal candidate will have strong technical skills, including troubleshooting networks and computer equipment, and must adapt to dynamic schedules, working with a high sense of urgency. 

Essential Duties and Responsibilities  

The primary duties and responsibilities include, but are not limited to: 

 

Technical Equipment Maintenance: 

• Train and support center staff in servicing amusement equipment (arcade games, laser tag) and technical systems. 

• Perform installation, inspection, repair, replacement, rotation, and preventative maintenance of equipment in Bowlero centers. 

• Provide technical advice for testing and deploying computer field technology. 

IT Systems Deployment and Support: 

• Deploy computers, communication equipment, and voice/data technology at new or remodeled centers. 

• Support enterprise-wide hardware installations and application rollouts. 

• Ensure proper asset tracking and management. 

• Use software and hardware to troubleshoot and provide technical analysis for IT communications, Point of Sale (POS) systems, mobile devices, printers, networks, cabling, servers, and associated systems. 

Operational Support: 

• Assist Bowlero centers by evaluating system requirements, ordering necessary components, completing installations, and performing quality assurance tests. 

• Handle tasks through the incident and request management system and provide regular progress reports to management. 

• Assist centers in the selection and presentation of redemption prizes by determining merchandise to be stocked. 

Training and Standards: 

• Train center staff in repairs, preventative maintenance, and revenue optimization techniques. 

• Supervise and train staff on Bowlero Corporation service standards. 

• Implement and follow all existing and new Bowlero service standards or standard operating procedures related to your area. 

General Responsibilities: 

• Operate a company vehicle as needed. 

• Be available to work varying shifts, weekends, holidays, and extended workdays to address urgent business needs, such as down centers. 

• Perform other duties as assigned. 

 

Supervisory Responsibilities: None 

 

Qualifications 

 

• Proficiency in troubleshooting IT systems, network issues, and POS equipment. 

• Strong customer service and leadership skills, with experience training and developing staff. 

• Excellent problem-solving, critical thinking, and multitasking abilities. 

• Ability to work flexible schedules, including weekends, holidays, and extended hours. 

• Techni