Lead Designer, Growth & Retention

Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 100 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Wish is seeking a Lead Product Designer to drive growth & retention efforts for our consumer product. Wish focuses on helping customers find amazing products within our vast catalog, sourced from merchants around the world. Your mission, should you choose to accept it, will be to explore new ways to engage customers, new and established through shaping our notification and email strategies.  You will also  help customers discover incentives & deals, and help craft our thinking about customer loyalty. You will work closely with Product Managers & Engineers to develop the experience strategy, and partner with Researchers & Data Scientists to understand key customer pain points that can ground our thinking and help us evolve the experience.

What you'll be doing:

• Shape our strategy for growing customer engagement  As part of the new product-led growth team, you will reshape notification experiences that draw in new and existing customers.  You will also shape Wish’s  incentives and loyalty program, which speaks to our value-driven customer base.  
• Collaborate, influence, and negotiate You will work closely & collaboratively across different business units and advocate for a strong design system. You influence senior leadership within the company and rally them around doing right by the customer. You negotiate tactical tradeoffs with other cross-functional partners in an effort to balance design excellence and roadmap completion.
• Represent and advocate for the team’s priorities You will advocate for the customer & design voice in the planning & development process, with a focus on cross-functional alignment and work prioritization. 
• Fill design’s seat at the table You will partner with peers across the organization to ensure a cohesive user experience across the marketplace, and help shape the culture of the design organization.

Contribute to the design system You understand how to work with a design pattern library, and know when to work with and when to extend, for the benefit of experience clarity and quality. You strive for universal, accessible designs.

Qualifications

Who you are:

• ​You are an innovative thinker and a strong individual leader, and can use your skills to open up possibilities for customers as well as your peers and partners.  You can facilitate sessions to develop concepts and ideate toward a north star. You bring others along with you, and can also meet them where they are. 
• You work across platforms and your portfolio shows it.  You know when to follow, bend and break rules. 
• You advocate for our customers and for experience quality, with an eye to sharing knowledge and expertise on what makes great products
• You value data & insights as the foundation of creating experiences.  You actively gather information to inform your design choices, and prioritize working closely with Research & Data Science.
• You advocate for communication clarity and know how to partner with Content Designers to collaboratively build smart experiences. 
• You value and help create a culture of feedback by both seeking it out, and by delivering feedback with clarity and care for your team. You model the behavior you value. 
• You have 8 years of industry experience, and training in your craft (BA/BS degree in Design (e.g. interaction, graphic, visual communications, product, industrial), HCI, or a related field or equivalent practical experience.) 
• Ecommerce experience preferred.  Experience with discovery-based commerce, and growth design, a plus.

Here at Wish, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about e-commerce, technology, and a data-driven culture. Even if you don't meet 100% of the above, we encourage you to still apply!

The estimated base salary range for