Quality Control Specialist IV– Credit Card FCRA COE

Work Location:

Greenville, South Carolina, United States of America

Hours:

40

Pay Details:

$24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

Job Description:

The Quality Control Specialist IV performs various requests from setting up to maintaining loans from different areas of the bank including lenders, branches and Customer Service.

Depth & Scope:

• Performs quality reviews of highly complex loan documentation to reduce risk of loss and ensure policy and regulatory compliance
• Completes quality control analysis of standard and nonstandard loan documentation
• Provides ongoing Customer Service, ensures data integrity and performs various functions related to the workgroup to avert losses and reduce undue risk
• May lead activities of documentation unit, assigning, prioritizing and monitoring work
• Provides support and coaching to less experienced quality control personnel
• Resolves complex unusual irregularities and items not in compliance with applicable regulations and/or Company policy
• Applies knowledge of Company policies to determine next steps in resolving outstanding issues
• Formulates and executes plans to resolve complex issues and involves others as appropriate
• Makes recommendations to management for improvement in processes related to files or areas of evaluation
• Evaluates trends in errors within assigned groups and suggests modifications to business processes to diminish errors
• May meet with management of business lines to discuss appropriate measures for error reduction.
• Follows-up on unresolved issues to ensure resolution
• Contacts appropriate departments, Employees, vendors, and Customers to ensure completion of unfinished items
• Creates documentation and status tracking methods to ensure timely completion of unresolved issues

Education & Experience:

• High School Diploma or GED, 2 year degree preferred
• 5+ Years of related experience
• In-depth knowledge of Company policy and applicable regulations
• Demonstrated ability to apply knowledge, research, and understanding to a specific problem or file in order to facilitate resolution
• Strong planning and organizational skills
• Ability to prioritize activities based on business objectives
• Excellent communication skills both written and verbal
• Proven ability to apply techniques to research and uncover questionable information in reviewed work
• Demonstrated ability to resolve problems efficiently and tactfully
• Demonstrated ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not int