Transfer Center Dispatcher

TITLE:  Transfer Center Dispatcher

PAY RATE: $19 - $22 per hour

LOCATION: 55 Water Street New York NY 10041

EMPLOYMENT TYPE: Full-Time

SCHEDULE: 

• 12 hours shifts, Monday - Sunday
• 1100 - 2300
• Weekend availability is required

BENEFITS:

• Sign-on Bonuses for Full-Time new hires of up to $3,000.
• Referral Bonus when recommending a full-time candidate that is hired of up to $1,500.
• 401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.

About Ambulnz by DocGo:

Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

RESPONSIBILITIES:

• Emergency Call Intake: Receive emergency and non-emergency calls from healthcare facilities, individuals, or other sources and gather necessary information. 
• Resource Coordination: Determine the appropriate level of response based on the nature and severity of the call and dispatch the nearest available ambulance or medical transportation unit. 
• Dispatch Communication: Relay critical information to EMS personnel, including location, nature of the emergency, and any special instructions or precautions. 
• Record-Keeping: Accurately document all call details, dispatch information, and actions taken in computer-aided dispatch (CAD) systems or other designated software. 
• Multitasking: Handle multiple calls and incidents simultaneously, prioritize response efforts, and coordinate resources efficiently. 
• Monitor Vehicle Status: Monitor the status and location of EMS units, track response times, and update information as needed. 
• Documentation and Reporting: Prepare reports, maintain records, and provide accurate documentation of incidents, response times, and other relevant data for analysis and reporting purposes. 
• Compliance: Adhere to established dispatch protocols, emergency medical service guidelines, and applicable regulations. 

PREFERRED QUALIFICATIONS:

• Communication Skills: Excellent verbal and written communication skills to interact effectively with callers, EMS personnel, and other stakeholders in high-pressure situations. 
• Active Listening: Ability to listen attentively to callers, gather crucial information, and ask relevant questions to ensure accurate understanding. 
• Medical Knowledge: Basic knowledge of medical terminology, emergency medical procedures, and common medical conditions to comprehend and relay information accurately. 
• Geographic Familiarity: Familiarity with local geography, landmarks, street names, and address systems to provide accurate location information to EMS units. 
• Stress Management: Ability to remain calm, composed, and professional in stressful and time-sensitive situations.