Associate Director of RCM

Overview

Join Avance Care — A Leading Force in Independent Primary Care!

Avance Care is a rapidly growing network of 37 primary care practices across the Triangle (Raleigh-Durham-Chapel Hill), Charlotte, and Wilmington, NC. We are committed to transforming healthcare by providing comprehensive services that support the physical, mental, and emotional well-being of our patients.

We are currently seeking an experienced and driven Associate Director of Revenue Cycle Management (AD-RCM) to join our team. This leadership role is crucial to the continued success of our organization, responsible for overseeing and optimizing the end-to-end revenue cycle processes across our physician group network.

Key Responsibilities

Revenue Cycle Leadership

• Manage day-to-day revenue cycle operations including coding, billing, accounts receivable, cash posting, patient access, and customer service.
• Ensure timely, accurate, and compliant payment processing and revenue generation.

Coding Oversight & Compliance

• Supervise coding operations to ensure adherence to national standards (ICD-10, CPT, HCPCS) and payer-specific guidelines.
• Minimize claim denials through accurate coding practices.

Accounts Receivable Management

• Oversee AR functions to ensure timely and accurate claims processing.
• Monitor key metrics (days in AR, denial rates, collection percentages) and drive continuous improvement.

Patient Billing & Customer Service

• Ensure patient bills are accurate, understandable, and processed efficiently.
• Collaborate with clinical and operational leads to resolve patient inquiries and billing issues.

Team Leadership & Development

• Lead and mentor revenue cycle staff, setting clear performance and quality expectations.
• Provide ongoing education on coding updates, payer requirements, and AR best practices.

Value-Based Care & ACOs

• Align revenue cycle processes with value-based care and risk-based contracts.
• Ensure compliance with performance and reporting requirements for ACOs and other alternative payment models.

Regulatory Compliance

• Maintain compliance with all applicable local, state, and federal regulations.
• Keep teams informed of regulatory changes impacting revenue cycle functions.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field required; Master’s degree preferred.
• Minimum of 10 years of progressive leadership experience in revenue cycle management within a large physician group.
• In-depth knowledge of medical coding (ICD-10, CPT, HCPCS) and payer billing requirements.
• At least 5 years of experience managing AR processes and driving improvements in collections and denial resolution.

Skills & Competencies

• Strong understanding of reimbursement models including fee-for-service, bundled payments, and value-based care.
• Expert knowledge of healthcare regulations (HIPAA, Medicare, Medicaid) and payer guidelines.
• Exceptional analytical, problem-solving, and strategic planning skills.
• Proven ability to lead high-performing teams and improve financial performance.

Why Join Avance Care?

Be part of a mission-driven organization that is changing the way healthcare is delivered across North Carolina. We offer a supportive, collaborative work environment where your leadership will make a measurable impact.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color