Clinical Manager Nursing Medical Surgical

Position Summary: The Clinical Manager (CM) plans, organizes and oversees daily clinical and

administrative operations of designated unit/program or service. Prepares staff schedules, requests and

allocates resources and facilitates coordination of care/services to meet patient care and operational

requirements. The CM ensures that patient care is aligned with the goals, mission and vision of

MelroseWakefield Healthcare. Supervises and evaluates nursing and support personnel and

participates in selection of new hires. Leads and/or participates in hospital, departmental and

multidisciplinary teams, committees, councils and special projects.

This individual is a critical member of the nursing leadership team for MelroseWakefield Healthcare

promoting high standards of nursing practice. The CM will demonstrate and support a Magnet culture.

This leader adheres to and holds others accountable to the Board of Registration in Nursing rules and

regulations, ANA scope and standards of nursing, the ANA code of ethics for nursing,

MelroseWakefield Healthcare policies and procedures and other regulatory stipulations.

Competencies and Associated Expectations, Behaviors and Skills

I. CLINICAL JUDGEMENT: Clinical reasoning, which includes clinical decision-making, critical thinking, and a global grasp of the situation, coupled with nursing skills acquired through a process of integrating formal and experiential knowledge.

a. Contributes to an environment that facilitates the development of clinical expertise of staff via role modeling, teaching, and coaching/mentoring.

b. Uses knowledge and expertise to identify potential problems and/or resources for patients and families.

c. In collaboration with the director, ensures all staff maintains competency-based practice based upon patient population.

II. CLINICAL INQUIRY: The ongoing process of questioning and evaluating practice and providing informed practice. Creating practice changes through research utilization and experiential learning.

a. Anticipates and identifies opportunities to apply evidence based practice.

b. Develops and implements a process improvement plan for area(s) of responsibility.

c. Maintains and develops clinical knowledge, judgment and skills.

d. Proposes topics to explore and participates in nursing research.

e. Supervises unit/department personnel by evaluating work performance, providing guidance and timely feedback based on outcome measures.

f. Maintains a working knowledge of clinical and patient satisfaction initiatives, key performance indicators, standards of nursing practice and outcomes of patient care.

III. CARING PRACTICES: Constellation of nursing activities that are responsive to the uniqueness of the person that creates a compassionate and therapeutic environment, with the aim of promoting comfort and preventing unnecessary suffering. Includes but not limited to vigilance, engagement and responsiveness of caregivers, including family and healthcare personnel.

a. Identifies need to coordinate patient care conferences to help ensure best caring practices and outcomes for patients and families.

b. Participates in interdisciplinary rounds to address, patient/family needs, and discharge planning.

c. Fosters patient, family, and professional relationships that are reciprocal and synergistic, characterized by mutual respect and professional growth.

IV. RESPONSE TO DIVERSITY: Sensitivity to recognize, appreciate, and incorporate differences and preferences into the provision of care. Differences include but are not limited to cultural differences and preferences, gender, sexual orientation, religion, race, ethnicity, lifestyle, socioeconomic status, age and values.

a. Identifies issues arising from individual differences and develops awareness of these issues in nursing staff, medical staff, and other healthcare providers.

b. Role models, teaches and/or provides age specific and developmentally appropriate patient care in accordance with established guidelines and scope of practice.

c. Identifies and encourages resolution of conflicts between others without making any party feel diminished.

d. Respects, appreciates and supports the diversity of ideas, thoughts, and competencies among staff, peers, colleagues and customers.

V. ADVOCACY/MORAL AGENCY: Working on another’s behalf and representing the concerns of the patient/family/community; serving as a moral agent in identifying and helping to resolve ethical and clinical concerns within the clinical setting.

a. Advocates on behalf of the nursing staff to represent the concerns of patients/families/staff.

b. Works in collaboration wi