Multi-Unit Training Operations Manager

Pinkbox Doughnuts® — The Second Happiest Place on Earth!

Are you ready to sprinkle happiness, serve up smiles, and lead a team to doughnut glory? If you're passionate about people, processes, and pastry perfection, this one’s for you.

We’re Pinkbox Doughnuts — a wild, wacky, and whimsical doughnut experience with over 70+ made-from-scratch flavors (hello Pinky & Pooh). We don’t just sell doughnuts — we sell joy in a box. And now, we're looking for a Multi-Unit Training Operations Manager to roll up their sleeves, hop in the doughnut-mobile, and lead our shops to pink-tastic excellence.

OUR GLAZED MISSION, YOUR ROLE:

You're not just a manager — you're a culture carrier, a training trailblazer, and a sprinkle spreader. Your mission, should you choose to accept it:

THE BRAND

Bring the Pinkbox brand to life by championing quality, creativity, and consistency across all shops. Help every shop feel like a wacky, wonderful pink dream!

THE SMILE

Spread positivity like frosting. Support your team with training, tools, and leadership that makes work fun and fulfilling.

THE VALUE

Ensure every shop is delivering sweet service and premium doughnuts at a great price — never cutting corners, always raising the bar.

WHAT YOU’LL DO

• Lead day-to-day training and operational execution across multiple shop locations.
• Partner with the Operations & HR teams to support new shop openings, transitions, and rollouts.
• Coach, mentor, and support managers and team members in real time. You're the go-to for guidance and growth.
• Ensure all health, safety, and sanitation standards are fully understood, trained, and followed.
• Maintain strong knowledge of our products, prep processes, and FOH/BOH roles.
• Ensure labor, inventory, and customer experience standards are aligned and executed across the district.
• Enforce and model brand standards, ensure consistency, and train the “Pinkbox Way.”
• Lead and attend weekly manager meetings to share wins and workshop opportunities.
• Actively participate in developing new SOPs, training decks, and onboarding experiences.

WHAT YOU BRING TO THE BOX

• 3+ years of multi-unit leadership experience in food & beverage, preferably QSR or fast casual.
• Operational understanding of leadership, kitchen, and guest service roles.
• Highly organized, proactive, and fun to work with.
• Bilingual (Spanish/English) strongly preferred.
• Strong computer skills (Excel, Outlook, Teams, PowerPoint). Restaurant365 a plus.
• Valid Driver’s License with clean driving record. Must be comfortable traveling locally and occasionally out of state.
• Ability to lift 50 lbs, stand/walk for long periods, and adapt to fast-paced shop environments.

PERKS OF THE PINK LIFE

• Work in a fast-paced, smile-first culture that makes people happy every day.
• Be part of new shop openings, culture launches, and operational excellence projects.
• Lead with heart, humor, and high energy — while helping us scale one doughnut shop at a time.
• Pinkbox Doughnuts has been voted Best Doughnuts in Vegas year after year — now help us keep that streak going!

READY TO GLAZE THE TRAIL?

If your heart beats a little faster when someone says “sprinkle training,” you’re obsessed with great food and great people, and you're not afraid of a little pink glitter, we want to hear from you!

📍 Visit us at www.PinkboxDoughnuts.com to learn more about our shops, our story, and our serious love for doughnuts.