German Speaking After Sales Customer Support Supervisor

<p>Epta International is a global leader in commercial refrigeration solutions, committed to providing cutting-edge, sustainable products and exceptional customer service. As part of our mission to deliver premium aftersales support, we are dedicated to continuous improvement and customer satisfaction. We are looking for an experienced and enthusiastic <strong>German Speaking</strong> <strong>Customer Support Supervisor</strong> to elevate our aftersales service, ensuring our clients receive the highest quality support at every stage of their journey with us.</p> <p>In this role as <strong>Customer Support Supervisor</strong> you will lead our aftersales team with a focus on performance, collaboration, and process optimization to meet and exceed customer expectations. Key responsibilities include:</p><ul><li><strong>Team Leadership &amp; Support</strong>: Supervise and inspire the aftersales team, promoting a positive, solutions-focused environment.</li><li><strong>Performance Monitoring</strong>: Track team progress to ensure Service Level Agreements (SLAs) and customer satisfaction targets are consistently met.</li><li><strong>Goal Setting &amp; Task Delegation</strong>: Establish clear objectives for the team and individual members, delegate tasks effectively, and manage work plan execution.</li><li><strong>Resource &amp; Territory Management</strong>: Ensure optimal resource allocation and territory coverage, enabling efficient service delivery across all regions.</li><li><strong>Cross-Department Collaboration</strong>: Work closely with other departments to align strategies, improve communication, and enhance service processes.</li><li><strong>Documentation &amp; Reporting</strong>: Maintain comprehensive documentation of all aftersales activities and prepare regular performance reports for senior management.</li><li><strong>Process Improvement</strong>: Identify and implement opportunities for improved efficiency and enhanced customer experience in all aftersales activities.</li></ul> <p>To thrive in this role, you will need the following qualifications and competencies:</p><ul><li><strong>Educational Background</strong>: Bachelor’s degree in Business, Logistics, Supply Chain, or a related field is preferred.</li><li><strong>Relevant Experience</strong>: 3-5 years in Customer Service role with a people leader scope - preferably in a SSC environment</li><li><strong>Technical Proficiency</strong>: Strong skills in MS Excel and Outlook; experience with Salesforce is considered as a strong advantage.</li><li><strong>Multinational Experience</strong>: Experience working within a multinational company or supporting transitional projects is an advantage.</li><li><strong>Language Skills</strong>: Proficient in spoken and written<strong> German AND English</strong>, with the ability to communicate effectively at all levels.</li></ul><p><strong>Core Competencies</strong></p><ul><li><strong>Leadership &amp; Delegation</strong>: Skilled in people management, task delegation, and motivating team members to achieve high performance.</li><li><strong>Interpersonal Communication</strong>: Excellent interpersonal and communication skills to foster team unity and collaborate with cross-functional teams.</li><li><strong>Detail-Oriented</strong>: Strong organizational skills with a meticulous approach to tracking and reporting.</li><li><strong>Presentation Skills</strong>: Capable of creating and delivering clear, impactful presentations to report on team performance and strategies.</li><li><strong>Team Player</strong>: A collaborative and supportive team member, committed to achieving shared goals and driving success.</li></ul>