Director of Operations - Puyallup, WA

We are seeking a Director of Operations to join our team, ideally based in our offices in WA. In this role, you will be responsible for overseeing and optimizing the day-to-day operations of our private construction lending business. You will ensure the efficient execution of processes across various business units, working closely with cross-functional teams to improve workflows, enhance operational efficiency, and support the company’s overall growth objectives. This position requires a detail-oriented, process-driven leader with strong operational expertise to ensure that all lending operations run smoothly and align with strategic goals.

Builders Capital is the nation's largest private construction lender, offering innovative financing solutions to a wide range of developers and homebuilders. Our loan products include options for Acquisition, Development, Construction, and Bridge financing, in the form of single-asset loans, portfolio loans, and revolving credit facilities. As the Director of Operations, you will play a key role in streamlining processes, ensuring operational excellence, and driving improvements in efficiency across the organization.

What You’ll Do:

• Operational Strategy Development: Develop and implement operational strategies and processes that support business objectives, enhance workflow efficiency, and ensure smooth execution of daily activities across all business units.
• Process Improvement: Continuously evaluate and optimize operational processes, identifying areas for improvement and implementing solutions that increase efficiency, reduce costs, and improve service delivery.
• Cross-Functional Collaboration: Work closely with the executive team, credit, underwriting, risk, and sales departments to ensure seamless operations and alignment with business goals.
• Team Leadership: Lead and mentor a team of operations professionals, providing guidance and fostering a collaborative, results-driven environment.
• Project Management: Oversee and manage key operational projects from initiation to completion, ensuring timely execution, budget adherence, and alignment with overall business objectives.
• Technology Integration: Collaborate with the technology and IT teams to implement and optimize operational systems and tools that improve workflows, communication, and performance across the business.
• Vendor & Partner Management: Manage relationships with external vendors and service providers, ensuring that operational needs are met efficiently and cost-effectively.
• Compliance & Quality Assurance: Ensure operational processes adhere to regulatory requirements and industry best practices, maintaining high standards of quality, accuracy, and compliance.
• Performance Metrics: Develop key performance indicators (KPIs) to measure the effectiveness of operational processes, providing regular reports to the executive team on performance and areas for improvement.
• Risk Management: Work with the risk and compliance teams to ensure that operational activities minimize risk and align with the company's risk tolerance.
• Client Experience: Work closely with the client-facing teams to ensure operational processes support an exceptional customer experience, improving satisfaction and retention.
• Budget Management: Oversee the operations budget, ensuring cost-effective use of resources while driving operational improvements and maintaining high service levels.
• Ad Hoc Projects: Take on special projects as needed to address specific operational challenges or opportunities, ensuring alignment with overall company goals.

Requirements

• Operational Expertise: Proven experience in managing operations within a fast-paced, high-growth environment, preferably in financial services or construction lending.
• Leadership: Strong leadership skills with experience in managing teams, driving operational improvements, and fostering a collaborative, high-performance culture.
• Process-Oriented: A detail-oriented approach with a strong focus on process improvement, efficiency, and the ability to develop scalable operational strategies.
• Problem Solver: Ability to quickly identify issues, develop solutions, and implement effective strategies to address operational challenges.
• Data-Driven: Strong analytical skills, with the ability to interpret data and performance metrics to drive improvements in operational performance.
• Technology Savvy: