Program Manager, GTM Operations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Efficiency team within the GTM Ops organization supports Stripe’s mission (to ‘Increase the GDP of the Internet’) by empowering the GTM organization to achieve their goals. We bring expertise, rigorous thinking, and a user-first approach to problem solving. We transform, improve and support global Stripe Go-To-Market teams tooling and business processes to drive productivity and operational efficiency.

Our Program Managers are focused on solving GTM Leadership’s most pressing challenges.  We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement.  We are also looking for someone who thrives in a fast-growing environment and enjoys solving problems with limited oversight.

What you’ll do

This role will support the Stripe Product Launch process and own GTM Product Launch readiness and other strategic and transformation programs in partnership with Sales, Product, Engineering, Product Marketing, Commercial and other cross functional teams, while ensuring we are meeting the needs of the organization. 

Responsibilities

• Work closely with cross functional teams to establish and uphold high product release standards through rigor and consistency for Stripe and GTM Teams
• Act as the primary business contact to proactively addressing Sale’s Product Launch challenges and own the engagement model between Sales, Product, Marketing, Deal Management, and cross functional teams
• Work cross-functionally to design, build, and identify improvement opportunities for the Revenue teams spanning strategy, data, process, and technology to drive GTM efficiencies
• Drive core project team, cross functional stakeholders and leadership visibility and alignment on decisions, risks, and trade-offs
• Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement, release and launch planning
• Develop a Programs Center of Excellence, providing guidance, consulting, and coaching to peers and others on partner teams
• Make exec level recommendations and drive decisions, where necessary

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience in program management, sales operations, management consulting or a related discipline. Experience working in a sales and finance organization 
• 3+ years of experience building and enhancing GTM processes, workflows, data and systems, including Salesforce and other Sales productivity tools
• The ability to reason clearly about Sales and Product launch readiness tradeoffs, while also balancing such priorities and decisions
• A strong track record of delivering global transformational, complex programs in a changing, ambiguous environment (including program design and implementation) which have delivered quantifiable business impact
• An ability to seamlessly transition from strategy,  high level to very detailed, and a willingness to “roll up your sleeves”
• Experience implementing and rollout product, technology solutions directly or alongside a Product, business applications and data engineering teams
• Ability to simplify, structure, and diagnose problems and with high degree of comfort working quickly in a high growth, fast-paced environment
• Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to C-Suite. You set a high-bar in terms of communication effectiveness

Preferred qualifications

• Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change
• Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a Sales-oriented enviro