Customer Service Specialist
Freudenberg GroupAbout the role
Empowering people, creating technology.
Responsibilities:
- Receiving and processing orders, coordinating requests and confirming delivery deadlines,
- Work with clients on shipments, receivables, receipts of goods, reserves, claims and interaction with transport companies,
- Maintenance of prices / conditions and customer master data,
- Monitor the level of service and delivery times, proposing possible solutions for improvement to reach the company's targets,
- Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process.
- Preparation of documentation for shipment,
- Adjustment of price lists, order forms, distribution of information to distributors,
- Sending samples,
- Performing other tasks within the framework of professional competence,
- Keeping records, making calculations, and preparing reports.
Qualifications:
- higher education
- 2+ years’ experience in same position
- Fluency in English language
- knowledge of SAP, EDI
- English language proficient
- communication skills
- analytical skills
- result - oriented team work
- ability to develop and make quick and effective decisions
- client orientation
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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