Senior Manager - Business Applications

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

 

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

The Opportunity...
We are seeking a strategic and results-driven Senior Manager of Commercial Business Applications to lead the development, support, and optimization of core business systems that empower our Customer Organization, including Customer Success, Sales, Enablement, Professional Services, and Customer Experience. This role sits within the Business Technology Organization and serves as the critical bridge between technology and business teams, ensuring scalable, secure, and business-aligned application solutions.

The successful candidate will oversee a portfolio of enterprise applications including GainSight, Microsoft Dynamics, Docebo, Customer Portals, and Professional Services tools such as OpenAir and RocketLane.
 

What You'll Do...

Key Responsibilities

• Own the roadmap and lifecycle management for commercial customer-facing business applications, ensuring alignment with business objectives.
• Partner closely with Customer Success, Sales, Professional Services, and other business stakeholders to understand needs, define requirements, and deliver solutions.
• Lead a team of business systems analysts, administrators, and/or external partners in the delivery of application support, enhancements, and projects.
• Drive optimization and integration across tools including:
  • Gainsight for Customer Success & health scoring
  • Microsoft Dynamics for CRM and sales operations
  • Docebo for learning management and customer enablement
  • Customer Portals for support, onboarding, and engagement
  • OpenAir / RocketLane for project delivery and resource management
• Establish and manage SLAs, governance, and intake processes for new enhancements and support issues.
• Ensure data accuracy, system security, and compliance across all applications.
• Partner with IT architecture, data, and security teams to ensure scalable and secure application design.
• Lead vendor relationships, licensing, and renewals for supported applications.
• Evaluate new technologies and make recommendations to evolve the application ecosystem.

 

Who You Are...
Key Skills & Experience 

• 8+ years of experience in IT or Business Systems, with 3+ years in a leadership role managing commercial or customer-facing applications.
• Strong experience with at least 3 of the following: Gainsight, Microsoft Dynamics, Docebo, OpenAir, RocketLane, Salesforce, or Customer Portals.
• Proven ability to partner cross-functionally with business stakeholders to define and deliver business-aligned technology solutions.
• Hands-on experience managing application configurations, integrations, and supporting production environments.
• Familiarity with API integrations, data flows, and system governance in a cloud/SaaS environment.
• Experience with project management and change management methodologies (Agile, ITIL, etc.).
• Strong vendor and stakeholder management skills.
• Bachelor's degree in Information Systems, Computer Science, Business, or a related field (Master’s a plus).

 

Preferred Skills & Experience

• · Experience in a B2B SaaS, tech, or services organization.
• · Exposure to customer journey tools, digital onboarding, or customer success automation platforms.
• · Working knowledge of professional services automation (PSA) tools and their impact on revenue recognition and del