Customer Service Specialist

 

Job Summary

Reporting to the Director of Business and Administrative Services, the Customer Service Specialist is responsible for providing comprehensive front-line support and coordination for facilities service requests across campus. This position is central to the Business and Administrative Services unit within Facilities Development and Operations (FD&O), which oversees administrative support for construction, maintenance, sustainability, and safety operations across a 167-acre campus. The incumbent ensures timely response to maintenance needs, coordinates work order flow, manages key/access control systems, and delivers exemplary customer service in a dynamic, high-volume environment.

 

Key Responsibilities

• Operate central FD&O front desk: respond to calls, emails, and in-person inquiries
• Triage and dispatch urgent service/work requests via radio to technicians
• Guide customers in using the iServiceDesk for routine service requests
• Track and update service tickets and work orders in the CMMS
• Coordinate building shutdown schedules and distribute campus-wide notifications
• Manage key/access requests: receive, process, and track physical and electronic key distribution via S2 system
• Generate and review reports for S2 and WebTMA systems as requested
• Maintain accurate data logs, records, and digital filing of service activities
• Support administrative functions, project coordination, and documentation for internal units
• Provide lead work direction and support training for front office procedures

 

Knowledge, Skills & Abilities

• Thorough knowledge of administrative systems, procedures, and customer service techniques
• Ability to work independently with minimal supervision under general direction
• Strong interpersonal and written communication skills
• Ability to interpret policies and develop practical solutions in a dynamic environment
• Proficiency in Microsoft Office Suite, Google Workspace, and CMMS software
• Knowledge of or ability to learn S2 security access system and facilities dispatch protocols
• Ability to manage multiple priorities under pressure and resolve urgent issues calmly and efficiently
• Demonstrated ability to work cooperatively in a diverse, team-oriented setting

 

Required Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents
• Two (2) years of related office work experience or a combination of education and experience which demonstrates the ability to perform the essential functions of the position.

 

Preferred Qualifications

• Two (2) years of experience in customer service in front office, maintenance, construction dispatching, or switchboard operations

 

Compensation

Classification: Administrative Support Coordinator I
Anticipated Hiring Range: $4,329/month
CSU Salary Range: $3,864/month - $6,072/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

 

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: July 9, 2025 through July 24, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

 

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

 

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.