Sr. Product Operations Manager, Falcon Complete (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Falcon Complete Product Operations (ProdOps) team partners across the business to ensure the ongoing effectiveness, capabilities and scalability of the Falcon Complete organization. ProdOps facilitates this by serving as the governing body responsible for evaluating and integrating new products and/or product features alongside evaluating and enhancing existing business functions and tools. ProdOps helps to drive efficiency and agility across the organization through process optimizations, automations and integrations to allow Falcon Complete to focus on the operational mission.
 

A Sr. Product Operations Manager is focused on managing a dedicated product module. This consists of partnering and building relationships with associated Product Managers and teams, monitoring for any upcoming product changes and reviewing and integrating new said changes based on operational need. They will also focus on identifying technical gaps within the business and look to optimize and enhance those operational tools and processes. In addition to managing a product module and identifying technical gaps, they will also focus on technical and process-based documentation for the organization. A Sr. Product Operations Manager’s duties will generally vary based on the current business need.

What You'll Do:

Product & Feature Integration

• Partners with internal teams, including various product groups, engineering and more to enhance critical systems and functions and allow for further customization of systems to align with the evolving business needs

• Work with both internal and external teams across CrowdStrike to improve Falcon Complete's processes and operations through new product and feature integrations

• Perform technical analysis of new product features and capabilities to determine effectiveness for FC integration

• Assess technical feasibility, resource requirements, and potential impact on existing FC operations

​Strategic Initiatives & Collaboration

• Lead strategic initiatives, including reviewing active efforts and prioritizing requests

• Collaborate with internal engineering groups to ensure FC capabilities meet operational and customer needs

• Participate in roadmap prioritization sessions and review new requests for the FC Business

• Partner with internal teams to surface customer pain points and operational challenges

• Drive actionable change by translating customer feedback into product enhancements and operational optimizations

Project Leadership & Process Optimization

• Lead various projects (both large and small) encompassing technological integrations, process modifications/enhancements, automation/optimization efforts and more

• Contribute to or lead cross-functional initiatives as required

• Assist with managing Agile workflows including stand-up meetings, capacity planning, and retrospectives

• Define and track key metrics to measure operational effectiveness and integration success

• Create and maintain comprehensive technical and process-based documentation

• Establish governance frameworks and reporting mechanisms for product integrations

• Develop integration roadmaps and implementation strategies for features and products

• Document technical specifications and integration of new features

• Collaborate with engineering teams to ensure seamless integration with existing FC infrastructure

• Monitor and evaluate post-integration performance metrics to ensure successful adoption

What You'll Need:

• 5+ years of experience in a business systems engineer role or similar

• Effectively communicate with technical and non-technical personnel at all organizational le