Specialist, Global Clinical Scheduling, Scheduling & Cell Logistics

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

Summary

The Clinical Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s clinical autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.

The primary duty of the Clinical Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.

• Position is office-based in East Coast with in-office attendance is required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
• Position shift time is 8am – 5pm local.
• Overtime may occasionally be required as assigned.
• Holiday support is required as assigned.  
• Travel is possible and will not exceed 10%. International travel will not exceed once per year.

Education and Experience

• Bachelor’s degree or 3 years of work experience
• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

Responsibilities

• Act as primary scheduling point of contact for clinical trials and healthy donor program as assigned
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within BMS’s scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with clinical matrix teams as assigned
• Raise escalations and execute as assigned
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with clinical internal BMS partners
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned

Knowledge, Skills, and Abilities

• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace f