Senior Product Manager, Consumer Engagement

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

We’re looking for a Senior Product Manager to help us deliver on our bold mission. If you want to change the way healthcare is delivered and you’re looking for an opportunity to build world-class enterprise telehealth products, this is the job for you!

What will you be doing? You will help drive the evolution of member access and adoption of our new Converge platform, guiding efforts dedicated to its development and extension of our market leadership. You will be responsible for researching and deeply understanding customer needs, helping to define and prioritize the roadmap, and delivering engagement technology to market. You will also have the opportunity to help manage and evolve our processes around how we deliver product to market.

Who are we looking for?

• A strong, proactive leader with a bias for action, capable of establishing a shared vision by building consensus on priorities leading to product execution, and autonomously driving multiple projects in parallel.
• A product leader who values empathetic product fundamentals such as sitting with customers and truly understanding their world, and also sitting with the developers and digging into the details as owners of the specific product or feature.
• Someone who has an innate ability to simplify complex and technical concepts, and to plan, prioritize and seamlessly integrate all moving parts in order to release high-quality products via delegation across individual contributors.

Core Responsibilities:

 Product Strategy & Roadmap:

• Develop the product strategy and roadmap for consumer engagement and adoption to bring the best solutions to market. Ensure the roadmap aligns with the overall product portfolio and company vision.
• Partner closely with our Engagement Marketing team to: define and enable a unified consumer experience throughout the entire funnel, align and implement martech stack and vendors, synthesize customer feedback, and collaborate on solutions that increase consumer engagement and utilization.
• Evangelize the product strategy and roadmap constantly so all stakeholders are aligned, have context, and understand where we are going and why.
• Define business cases for product enhancements/features and new opportunities. Present and obtain buy-in from senior product and executive leadership.
• Own and prioritize the quarterly plan of features and enhancements for your product area. Advocate within the company for your required resources, inclusive of vendor selection
• Pilot and lead installation of new engagement technology capabilities within the client base.  

Customer Champion:

• Be the expert on your customers, market, domain and trends. Interact with customers and utilize data to identify customer needs opportunities.
• Represent the customer in all things. Be the champion and voice of customers. Bring the customer's voice into everything you do.
• Investigate and analyze requests from customers, internal stakeholders, and partners.
• Monitor the ongoing success of your features. This includes but is not limited to impression and adoption measurement, utilization and retention measurement, end user and client feedback and population segmentation and targeting success measurement.

Product Delivery:

• Define requirements for product enhancements/features, and work with our design and engineering teams to deliver the best customer experience possible and help achieve business goals.
• Prioritize and oversee your product portfolio’s backlogs ensuring Epics and Stories are ready for development. Partner with Visual Design and Engineering in an agile framework to bring winning solutions to market.
• Influence a cross functional team of product managers, engagement campaign operations, clinical services managers to drive coordinated development and implementation of engagement technology capabilities.
• Work with Product Marketing to create product positioning and value propositions that enable us to sell and differentiate Amwell’s solution against the competition.