Our Finance team serves as a critical business partner responsible for managing all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. Within Finance, Hilton Accounting and Finance Services (HAFS) manages the accounting and finance functions, both on property and at corporate, allowing us to develop scalable, global processes.  Under HAFS, our Centers of Excellence allow Finance  and Accounting Team Members the chance for growth and the ability to spend more time on strategic, high value work.

What will I be doing?

Under the guidance of the Team Leader Corporate Collections OTC, you will be responsible for the delivery of OTC processes to the agreed timetable and Service Level Agreements.  The role holder will ensure Hilton’s Centre of Excellence offers a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service.  The ability to recognise how to maximise process efficiencies and effectiveness is considered beneficial.

You will be expected to work closely with the Team Leader providing thoughts on optimum delivery solutions which can be expected from a progressive Order to Cash service.  You will also be responsible with supporting the coordination & delivery of day to day tasks and supporting the development of team members, as well as representing the function to other areas of the business when necessary.

Essential Functions in more depth: 

• Liaise with key customers and stakeholders to collect cash in line with OTC processes
• Contribute to the streamlining of processes within the function, suggesting better ways of performing tasks & supporting the Analysts in doing so
• Internal and external international fee credit and collections activities ensuring targets are met on a monthly basis
• Accurately record customer account updates on relevant systems always ensuring transparency on status
• Support Team Leader with the coordination of monthly customer communications process
• Actively participate & support the preparation for team meetings, huddles, etc. pertinent to work assignments and other business-related activities as required
• Contribute to the collation of the relevant metrics in relation to team activities and drive improvement across the business
• Assist Team Leader & management team with the coordination of information & reporting as requested including data collection for Debt Committees and Directors of Franchise Support/Brand Performance Support/Owner Relation meetings
• Provide input to the Team Leader and management in evaluating the effectiveness of processes and implement actions to streamline the processes and maximise efficiency, providing support to the Analysts with progressing their suggestions
• Review OA and unallocated cash suggesting actions to reduce balance month over month
• Provide input to the review and monitoring of SLAs / OLAs to ensure all agreed service delivery in accordance with agreement(s).
• Work with allocations and other functions to monitor and resolve queries and escalated items, ensuring the required payment cycles are maintained
• Complete all r