Become a part of our caring community and help us put health first
 

The Technician Specialist is a certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Technician Specialist performs advanced administrative/operational/customer support duties that require independent initiative and judgment. This role uses intermediate mathematical skills.

Schedule: 12:30PM to 9:00PM Central Monday-Friday and a rotation every 4th weekend

Location: Must be a TN resident to work remotely. You must live within the Memphis, Tennessee commuting area and work onsite at the pharmacy if you are an out of state resident. 

Summary:

The Technician Specialist is responsible, under the supervision of a licensed Pharmacist, as permitted by the State Boards of Pharmacy, to assist our hospice partners with the needs of their patients including, but not limited to; entering and processing prescriptions for profile and/or dispense.         

Essential Duties and Responsibilities:

• Respond professionally to a high volume of inbound calls in a timely and efficient manner, following standard operating procedures.
• Assist customers to input patient data and prescription information into pharmacy information management system via verbal request from licensed prescribers and/or the agent of the physician.
• Accurately establish and maintain patient medication profiles for review by a Pharmacist
• Consistently produce quality of work that is above the industry average and meet service level expectations.  
• Provide superior customer service to our hospice partners by treating our callers with respect and dignity.
• Proficient in current technology system(s) to perform the following tasks including but not limited to:  entering and updating patient demographics, changing status of active and non-active patients, processing refills and discontinues, and documenting as needed.
• Identify and solve problems related to customer service issues and communicate to appropriate personnel in a timely manner per standard operating procedures
• Practice active listening when speaking to customers to ensure the needs of the customer are met prior to completing the call
• Effectively de-escalate calls received by customers reporting service related complaints
• Escalate to Patient Care Operations leadership any issues, concerns or observations that may impact the customer relationship
• Other duties as assigned

Use your skills to make an impact
 

Qualifications

• Excellent verbal and written communication skills: Positive and engaging demeanor; must be able to convey a pleasant and welcoming tone over the phone
• Attention to detail is key to ensure accuracy of information relayed and processed
• Self-motivated and able to exercise independent judgement
• Organized: Ability to manage multiple priorities
• Dependable and possess unquestionable personal and professional ethics, in concert with the Core Values of Enclara Pharmacia
• Adaptable to learning new systems and continual changes in practice environment
• Team player with a customer-oriented approach and desire to assist people
• Problem-solving skills and ability to follow through on tasks assigned; Sense of urgency in completing tasks and meeting customer expectations

Education and/or Experience:

• Minimum of two years of recent pharmacy technician experience required
• High school diploma or equivalent preferred
• Customer Service experience preferred
• Call Center experience preferred

Computer Skills:

• Strong typing skills with a minimum of 20 wpm
• General working knowledge of Microsoft applications, including Outlook                                               

Certificates, Licenses, Registrations:

• Certification Required (PTCB, CPhT)
• TN Pharmacy Technician License Required

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good fa