Sales Operations Specialist – Autonomous Surface Vessels (ASVs)

Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.
Job Overview
We are seeking a highly skilled and motivated Sales Operations Specialist with experience in business operations in the commercial defense industry to join our dynamic team. This role is ideal for someone with 5+ years of relevant experience in business process management, sales operations, and proposal support, particularly within the defense or technology sectors. This is an exciting opportunity to play a key role in the growth of an innovative company, with significant room for professional development and career advancement. 

Key Responsibilities

• Onboarding:  
• Support the onboarding process for new hires, ensuring they are equipped with the necessary tools, resources, and training to succeed. 
• Integrate new team members into relevant departments and provide guidance on company policies, tools, and systems. 


• Documentation Ownership and Process Management: 
• Take radical ownership of knowledge management: Create and implement best practices for document management and storage across the business team.  
• Serve as the documentation owner for all internal sales materials, ensuring all processes and documents are accurate, accessible, and up to date. 
• Develop and maintain enduring proposal templates, including standardized verbiage for various types of RFPs, quotes, and contracts. 


• Events Coordination: 
• Collaborate with cross-functional teams to plan and execute internal and external events, demonstrations, and customer engagements with an emphasis on defense industry events. 
• Manage event logistics, including team coordination, resources, and timelines to ensure successful execution and brand representation. 


• Centralized Visibility into Sales Activities: 
• Support the operation and maintenance of centralized sales activities by collaborating with key departments (engineering, legal, compliance, etc.) 
• Develop and manage dashboards and reports for real-time visibility into opportunity development, customer engagement, and the sales process. 
• Ensure accurate and timely updates in Salesforce that ensure alignment with broader business goals. 


• Compliance & Prime Contract Flow-down: 
• Work with the compliance team to ensure defense prime contract requirements are effectively flowed down to subcontractors, with adherence to relevant standards such as MIL-STD, ITAR, and cybersecurity regulations. 
• Ensure that all products meet required compliance standards in both commercial and defense applications. 


• Salesforce Maintenance & Testing: 
• Perform regular audits and upkeep of Salesforce CRM to ensure data accuracy and consistency. 
• Assist in the testing of new features within Salesforce, working with IT and other stakeholders to optimize its use for the sales team. 


• Proposal & Bid Support: 
• Provide proposal support, including the development of competitive and compliant bids and responses to RFPs, RFIs, and Sources Sought. 
• Conduct market analysis, leveraging tools such as SAM.gov to identify new business opportunities in both the commercial and defense sectors. 
• Maintain a repository of past proposals and responses for future reference, ensuring quick and efficient proposal preparation. 


• Additional Responsibilities: 
• Stay updated on industry trends, regulations, and defense-specific requirements. 
• Collaborate with leadership and cross-functional teams to develop and improve sales operations processes and workflows. 

Qualifications

• Experience: 
• 5+ years of experience in sales operations, proposal support, or related roles, with a strong background in the defense industry (military, aerospace, or defense contracting). 
• Proven experience with Salesforce CRM, including upkeep, testing, and reporting functionalities. 
• Demonstrated ability to manage documentation, processes, and compliance within a highly regulated industry. 


• Skills: 
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. 
• Excellent written and verbal communication skills, with the ability to interact effectively across internal teams and external partners and customers. 
• The ability to conduct detailed market research and apply strong analytic skills to identify business opportunities. 
• Attention to detail with a