Home Infusion Pharmacy Technician - Refill Advocate

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job works hand in hand with the specialty pharmacy team members, referring doctors, nursing staff, and care coordinators. Responsible for working directly with patients to navigate the specialty pharmacy process, ensuring patients receive timely access to their prescribed medications. Responsibilities include, but are not limited to, making proactive refill calls to patients, triggering interventions when needed, and confirming deliveries. Assists with intake and fulfillment as necessary. Participates in special projects/committees as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required – High school diploma or equivalent

Work Experience

Required – 2 years’ experience as a pharmacy technician

Preferred – Experience in specialty pharmacy

Certification

Required – Certified Pharmacy Technician License in the State of Practice

National Pharmacy Technician Certification

Medication Therapy Management Certification (MTM) from the Pharmacy Technician Certification Board (PTCB) must be obtained within 90 days of hire

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.

• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.

• Negotiation skills to assist the patient in navigation of the health care system.

• Ability to maintain highly confidential and sensitive information.

• Ability to multitask.

• Work independently and as a team.

• Strong interpersonal skills

Job Duties

• Maintains inventory and ordering.

• Communicates and acts as liaison between insurance company, patients, providers, and specialty pharmacy team.

• Maintains documentation relative to the job.

• Assumes responsibility for professional development and continued education.

• Maintains efficiency in specialty pharmacy intake technician and specialty pharmacy fulfillment roles.

• Assists with special projects/ committees.

• Performs all job duties in accordance with company Specialty Pharmacy policies and accrediting bodies.

• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected u