Manager, Professional Services

WHAT IS BOX? Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.   WHY BOX NEEDS YOU

Box Consulting is a fast growing team helping customers rapidly deploy, maximize value, and deeply integrate Box into their enterprises. Your proven ability to work creatively and analytically on complex, multi phase engagements with the most strategic of customers will help you build, manage, and scale your team in highly engaged environment.  Excellent communication, leadership, and management skills enable you to grow the team's professional development while staying highly engaged with customers - an opportunity for your team to learn the depth of your delivery expertise on the job.

Box is growing fast. Real fast. Every business in the world is looking to modernize the way they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together.  Your years of experience with project management and business process design, combined with expert knowledge of internal processes and related systems, empower you to be an influential leader within Box Consulting and more broadly across all of Box.

WHAT YOU'LL DO

As a Manager, you will be scaling a world-class team, working closely with our customers as a thought leader, shape & evolve consulting delivery offerings, and drive new business with your sales partners.  You will bring the energy and expertise to inspire our customers and influence Box Consulting's strategic direction.  You will lead teams of varying levels of experience, thrive in dynamic & cross-functional environments, and enjoy achieving results thru engaging directly with our customers.

WHO YOU ARE

• You have solid people management experience, including recruiting, hiring, onboarding as well as cultivating professional development opportunities as part of performance management functions
• 6+ years service delivery experience; preferably projects with significant impact to the financial performance of the organization
• Knowledge of sales operations processes, technologies and organizations; solid understanding of revenue performance targets, utilization objectives, industry standard key performance indicators
• Regularly interacts with and influences senior management, other functional areas such as Sales and/or external parties
• Works autonomously with limited guidance - Strong sense of urgency for customer issues. Comfortable leading larger teams including cross-functional members
• Implements robust strategies to effectively manage the team; uncovers improvement areas and develops clear, actionable development plans to achieve full range of goals 
• Focuses on maximizing customer delight and outcomes in all conversations across Box; consistent advocacy of customer experience cross functionally with all levels of leadership
• Proven track record or experience working effectively with sales leaders to help identify opportunities, present solutions during a sales cycle, and contribute to the sales estimation and contracting

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your inte