Commercial Project Coordinator

We Play to Win! 

Big goals. Big achievements. Big impact.  

ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!     

 
What We Offer: 

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401 (k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement

Commercial Project Coordinator

We are searching for a Commercial Project Coordinator to manage and maintain national account client relationships at the highest level within the client’s organization.  In this role you will serve as the central communication and contact hub for the client, company and service department, as well as assist sales management and teams in identifying and executing growth strategies/opportunities. 

What you will do:

• Dispatch new losses or follow up on dispatched new losses and work with the client and responding franchise until completion of the project / client satisfaction. Ensure responding franchise or company understands all account guidelines, pricing, billing format, and time restraints for each particular account. 
• Resolve and negotiate quality and service issues with responding franchise and vendors.
• Effectively lead the day-to-day management of all customer interaction and service with successful outcomes delivering against (Cost, Quality, and Speed) resolution metrics.
• Drive world class customer service. Clear, concise, timely, consistent communication to management and customers (e.g. issue requestor, clients, senior level leadership, etc.). This includes updates and resolution status to appropriate parties. Be utilized as an expert resource in relation to these systems and coach, guide and counsel on issues related to it.
• Project management including organizing and prioritizing site specific issues. Shifting priorities based on business needs while still meeting expectations.
• Track and document files and vendor portals on a daily basis.
• Analyze data and contracts, gather evidence/facts, determine root cause, engage appropriate partners and apply critical thinking skills to make decisions driving the best possible outcomes. Develop strategies and execution plans to drive operational efficiencies.
• Negotiate with multiple constituencies including vendors, franchises, multiple levels of retail management and corporate partners.
• Be a resource to the franchise network. Assist with writing scopes, how to properly mitigate a commercial loss, documentation, and daily reporting.
• Track and manage vendor invoices, work orders, and requests.
• Navigate estimate/invoice submission platforms required of SM franchise network. 
• Efficiently and accurately review franchise/vendor estimates in order to ensure the scope of work is in line with project and client needs.
• Audit SRM, SM, and vendor invoices. Negotiate settlements and reach fair agreements.
• Help educate/train SM franchises on invoicing issues. Be a resource to help improve the invoicing process for the network. 
• Resolve and negotiate invoicing disputes with vendors and franchises.
• Work in unison with Project Auditing team to ensure efficient and accurate transition from projects in progress to the review process.
• Maintain vendor portals to ensure all documentation is kept up to date and is accurate.
• Maintain National Account Matrix to ensure all SLA’s and account requirements are captured and are updated as needed.
• Provide regular loss reporting to national clients via file reporting portals.

What you will bring: 

• Sense of urgency, professional appearance and demeanor, positive attitude, and strong work ethic.
• Some travel may be required (CAT events, team meetings, Large Projects, or Hurricane event