Information Technology Services - Student Assistant, Palm Desert Campus

Job Summary:  

Student assistant for the Technology Support Center department at Palm Desert Campus. Duties include, but are not limited to, serve as initial point of contact for students, faculty, and staff visiting the Technology Support Center. Students will be responsible for staffing the front desk and/or computer lab. This includes assisting students, faculty, and staff with questions, Coyote One Cards, computer troubleshooting, resetting CoyoteID passwords, and connecting devices to the wireless network (Eduroam). With the assistance of staff employees, students will resolve issues in regards to computer lab equipment including printers, kiosks, and charging stations. Hours may include afterhours support, as well. Students may also be required to answer phones for campus operators when necessary.

Responsibilities include, but are not limited to:  

Under direct supervision, duties include but not limited to:

• Assisting customer walk-ins with troubleshooting devices, connecting to Wi-Fi, assisting tech's with daily duties or projects, and answering campus-related questions.
• Resolving issues in regards to the computer lab equipment including printers, kiosks, and charging stations.
• Other duties as assigned.  

Minimum Qualifications: Required Education and Experience  

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.  

• Special Qualification: Admission or registration as a CSU student.  

Required Qualifications  

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.  

• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)  

• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)  

• Eligible to work in the United States  

• Payroll Requirement: Social Security Card  

Compensation and Benefits:  

Student Employment Anticipated Hiring Range: $16.50 per hour.  

The compensation offered will consider internal equity and experience among other factors.  

Position Information:  

Work status: Part-Time, Temporary, Seasonal  

The application deadline is: 9/13/2025 at 11:55 pm (PST)  

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).  

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).  

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.  

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.  

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).  

Conditions of Employment   

Background Check   

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.  

Driver’s License Check   

Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.  

I-9  

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.  

Statement of Commitment to Diversity  

In our commitment to the furthe