System Director, Client Financial Services

Job Description:

Job Title: Systems Director of Client Financial Services 

Location: Springfield, Missouri 

Department: Client Financial Services and Benefit Advocacy Services 

Employment Type: Full-time 

Job Summary: 
Join our dedicated and collaborative team as the Systems Director of Client Financial Services, where you will play a crucial role in managing the overall functions of the Company’s revenue cycle. This position is vital for maximizing revenue and ensuring consistent cash flow while maintaining exceptional employee and customer relations. We are looking for a leader with strong analytical skills, a commitment to compliance, and the ability to motivate and develop a high-quality staff. By joining us, you will contribute to a mission that prioritizes quality service and operational excellence, making a significant impact in the healthcare community. 

In this role, you will oversee performance targets, develop annual budgets, and ensure compliance with regulatory standards. You will also coordinate inter-agency resources and maintain open communication throughout the organization to enhance the quality of our services. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Complete supervisee’s performance evaluations, training plans, and supervision records. 
• Maintain a climate that attracts, retains, and motivates a staff of top-quality people. 
• Interview, hire, and train new site associates while ensuring supervisory staff are equipped to participate in the interview and selection process. 
• Provide oversight of performance targets within specified timeframes. 
• Develop annual performance indicator measurements for Quality Improvement in correlation with Revenue Cycle Management (RCM) leadership. 
• Develop annual budgets focusing on revenue models, staffing patterns, and expenses in correlation with RCM leadership. 
• Ensure compliance with applicable regulatory standards, maintaining licensure, certification, and accreditation. 
• Coordinate inter-agency resources to align program services and operations with the agency's primary functions. 
• Ensure adherence to the Company’s policies and procedures, providing suggestions for updates or revisions. 
• Respond to strengths or weaknesses identified through self-assessment and external mechanisms that impact the quality of the department’s performance. 
• Provide training, instruction, and ensure continuing education goals are met for all direct report