Field Service Technician I - Austin, TX - Hach

Are you passionate about hands-on work and enjoy being on the move?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family-friendly organization that cares about its people just as it cares about the environment.

We offer:

• Your schedule will consist of 4 shifts per week at 10-hour days based on workload demand.

• Company Car (maintenance/fuel paid for by us).

• Cell phone and corporate credit card.

• Full benefits starting your first day, including medical/dental/vision, 401(k).

• PTO (up to 17 days a year) and up to $3,500 per year in performance-based bonuses.

• Comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO

• Dedicated support staff to assist you in helping your customers.

• Many growth and development opportunities are available!

The Field Service Technician is responsible for the delivery of high-quality customer service, performing preventative maintenance, routine repair, and calibration/verification of Hach devices located at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants).

This position is part of the North America Field Service Team located in Austin, TX, and will be remote.

In this role, a typical day will look like:
 

• 50-75% travel within a 90-mile radius of Austin, TX. You can expect to have up to an average of 6-8 nights away each month with company-paid accommodations and meals. The company will provide all necessary accommodations for your overnight shifts. This includes private rooms in quality hotels such as Holiday Inn

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.

• Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.

• Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.

• Follows safe work practices according to company policy.

• Executes administrative activities in support of service visits.

The essential requirements of the job include:  

• 1 to 3 years of field service experience and/or customer-facing roles preferred.

• Technical Degree preferred, or combination of education and experience: (Mechanical, Electrical, Water background)

• Electronics and electrical background - basic electronics are required and used daily to diagnose instrumentation performance

• Basic mechanical aptitude is a must, experience with preventative maintenance and technical diagnostics/repair will be helpful, but not required.

• Valid Driver’s License and a clean driving record required.

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO).  Imagine a