Customer Service Representative - Food Industry

Welcome to Halperns Steak & Seafood!  We are excited that you are thinking about opportunities with us, and we have an amazing story to share.  Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Customer Service Representative

Fort Lauderdale, FL. 33311

Welcome to Halperns’! The dedicated employees who work at Halperns' are passionately committed to this business and the customers they serve. Being part of Halperns' means being part of something important, something unique, and something special. This commitment is made clear by the superior meat and seafood specialty products we distribute.

There's a seat at our table for you…

What we offer:

• Medical, Prescription Drug, EFAP Benefits after 30 days of employment

• Dental, vision and other voluntary plans

• Pre-Tax Saving Accounts

• Profit Sharing

• Family culture and career advancement opportunities

Hourly Rate: $20.00 (BOE)

Work Schedule:  12:30 to 9pm on 4 weekdays and on Sunday

Position Summary:

Provides friendly and efficient customer service, order processing and delivery support to customers of Halperns’ Steak & Seafood via phone, email and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution. 

Essential Functions:

• Serve as liaison between the Outside Sales Representative and customer.

• Develop and Maintain customer relationships.

• Supports and partners within assigned division and customer assignment.

• Manages customer orders manually and completes timely callbacks/e-mails to discuss edits and confirm complete orders.

• Maintain current knowledge of product and system status within divisions to assist Outside Sales Representatives  and customers.

• Serves as information resource to Outside Sales Representatives, on product related questions regarding inventory levels and general product information

• Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, aligned with Halperns’.

• Support Outside Sales Representatives with order entry.

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Must have excellent written, verbal, organizational and communication skills.

• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.

• Highly motivated self starter with a focus on details and accuracy in a fast paced environment

• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices

• Must have good customer service and time management skills.

• Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices

• Ability to demonstrate understanding of Foodservice industry and operations for Non Commercial Segment

• Ability to adapt to frequent technological and GFS proprietary application changes and program functions  (used Chains)

• Understand USDA dietary regulations and commodities

• Ability to perform 10-key data entry

Equipment / Tools / Technology:

• Desktop or laptop computer 

• Networked printer/copier/facsimile machine

• Google Apps (Chrome, Gmail, Calendar, Docs, Sheets, Drive, Sites, Groups, etc...)

• Microsoft Office products (Excel, Word, PowerPoint, Internet Explorer)

• GFS Business Applications, including Dobbin II and other GFS sales order entry software

• Telephone & headset

Educational & Experience Requirements

• High School / Equivalent

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Minimum Years of Experience

• Two years previous inside sales or customer service experience or an equiv