Patient Service Representative

Site: The Spaulding Rehabilitation Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary

Responsible for providing excellent customer service in a healthcare facility. Verifying accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.

Does this position require Patient Care? No

Essential Functions

-Greet patients and provide a warm and welcoming environment during the check-in process.

-Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.

-Provide exceptional customer service to patients, family members, and visitors.

-Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.

-Schedule patients for various therapy appointments. Answering phone and responding inquiries from patients and staff.

Perform the check-in process including collecting co-payments, verifying insurance and scheduling additional appointments.

One to two evening shifts per week until 8pm required

 

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred Knowledge, Skills and Abilities - Knowledge of medical terminology and insurance processes is beneficial. - Familiarity with electronic health record (EHR) systems and registration software. - Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals. - Strong attention to detail and accuracy in data entry and documentation. - Ability to handle confidential and sensitive information with discretion. - Proficiency in using office software applications, such as word processing, spreadsheets, and email.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

65 Walnut Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$17.71 - $25.28/Hourly

 

Grade

2

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensa