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Job Description

Join Takeda as an Associate Director, Patient Access Brand Strategy & Operations – Dermatology out of our Cambridge, MA office. The Associate Director, Patient Access Brand Strategy & Operations – Dermatology is responsible for translating Dermatology brand and access strategy into an integrated, operational patient access model. This role leads the day-to-day governance and optimization of the patient access ecosystem—connecting hub services, affordability programs （including PAP and copay support), specialty channel partners, and enabling digital/reporting capabilities—to help ensure patients experience timely, equitable, and seamless access to therapy across launch and lifecycle.

How you will contribute:

• Lead design, implementation, and governance of Dermatology patient support programs (e.g., benefits verification, bridge/QuickStart, copay/affordability, PAP, hub services), including business rules, eligibility criteria, and service models.
• Own vendor governance and performance management for hub partners, patient services vendors, and specialty pharmacy/channel partners (as applicable), including KPI/SLA definition, monitoring, escalation management, root-cause analysis, and CAPA.
• Partner with the Senior Director to ensure launch readiness and lifecycle updates are executed with controlled change management (process/SOP updates, training, communications, and readiness tracking).
• Establish an operating cadence (weekly/monthly performance reviews, quarterly business reviews) and deliver clear documentation of decisions, risks, and action plans.
• Drive integration of hub workflows, specialty pharmacy processes, and field reimbursement support to improve provider experience, dispensing timelines, and patient adherence and persistence.
• Oversee operational reporting and insights generation (volumes, turnaround times,
  abandonment, utilization, quality) and translate trends into prioritized improvements and resourcing recommendations.
• Manage program budget operations (forecasting, utilization monitoring, accrual support) in collaboration with Finance and leadership.
• Ensure compliance with Takeda policies, privacy requirements, and applicable regulations; support audits/monitoring activities and ensure vendors maintain audit-ready documentation and training.
• • Lead, coach, and develop team members and foster a patient-centric culture focused on equitable access outcomes.

Minimum Requirements/Qualifications:

• Bachelor’s degree required; master’s degree preferred.
• 10+ years of experience in pharmaceutical patient services, patient access operations, hub operations, market access operations, specialty pharmacy/channel operations, and/or related healthcare operations required.
• 3+ years of experience leading vendor performance and/or operational teams; people leadership experience strongly preferred.
• Demonstrated ability to design and implement patient support programs, operational service models, business rules, SOPs, and training in a regulated environment.
• Strong program and project management skills, including launch readiness and lifecycle change execution.
• Excellent written and verbal communication skills; ability to influence across a highly matrixed organization.
• Analytical capability to interpret operational data, derive insights, and drive continuous improvement.
• Proficiency in Microsoft Office (Excel, PowerPoint); experience with case management/CRM platforms and BI tools preferred.
• Experience supporting specialty launches and/or Dermatology portfolio programs is a plus.

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance wit