Product Operations Manager

PRODUCT OPERATIONS MANAGER HYBRID_ BOSTON MA

 

JOB TITLE:

Product Manager, Operations

JOB CODE:

 

DEPARTMENT:

 

JOB FAMILY:

 

REPORTS TO:

 

DIRECT REPORTS:

No

WORK MODE:

Hybrid

LOCATION:

Boston, MA

FLSA CLASS:

HR to determine

INCENTIVE PLAN:

Short Term Incentive

 

SUMMARY: 1-2 sentences describing the role

• Product Manager, Operations will orchestrate cross-functional collaboration designed to facilitate delivery of exceptional value to our clients with greater velocity. This position will work side-by-side with product managers, engineers, and customer representatives, among other stakeholders.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/ Financial Accountability/ Client Engagement/ Decision Making/

• Develop, manage, and continuously improve processes at scale that help the product and engineering teams meet their goals more efficiently and effectively.
• Engage with cross-functional teams to streamline processes and facilitate alignment.
• Plan, coordinate, and drive discipline around the processes for prioritization, design, build, test, and launch of new features and bug fixes.
• Ensure that product managers have the resources and information needed to prioritize and allocate resources effectively.
• Assist in the operationalization of customer insights and ensure a diverse range of customer feedback is captured and actioned as appropriate.
• Assist Product Managers in collecting and operationalizing market insights.
• Define and report success metrics to evaluate the efficiency and effectiveness of processes and solutions.
• Drive excellence in documentation and knowledge management.
• Ellipse Product Operations Managers (POMs) are on a path toward product management and report to senior members of the product management team. As such, POMs should expect hands-on experience in core product management responsibilities in addition to the responsibilities described above.

QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other

• Education/ Certifications/ Experience
  • Bachelor's Degree required in one of the following fields; x, y, z
  • Master’s Degree preferred/required in one of the following fields; x, y, z
  • <5 years’ experience in product operations or relevant experience, having delivered excellent software products, ideally B2B software applications.
  • Proficient analytical skills, ability to solve problems quickly, establish frameworks, ability to think on your feet and generalize solutions.
  • Excellent oral and written communication skills tailored for each of a wide variety of audiences, including customers and C-suite executives.
  • Entrepreneurial spirit, creative, and proactive approach to problem solving.
  • Ability to effectively work with and influence cross-functional teams to achieve results.
  • A strong, demonstrated passion for sustainability and/or carbon & energy management.
  • Experience with running product operations, agile development processes, and employing software development management tools effectively.
  • Proven organizational skills and superior time management skills are also required for success.
  • May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements
• Competencies/ Skills/ Abilities
  • Prior experience in the decarbonization domain a plus
  • Experience with Aha! and Jira
  • French speaking a plus
  • Strong verbal, written and interpersonal skills.
  • Experience with Microsoft Office suite of products
• Other
  • Passion to drive Engie Impact’s mission and values

  •  At Engie, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. 

    We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil un