Customer Education Manager

The Opportunity:

Seamless.AI is seeking an experienced Customer Education Manager to lead the efforts to ensure our customers have the knowledge and skills to effectively utilize Seamless.AI products and services. You will be responsible for designing and delivering customer training programs through daily group webinars, live trainings, and other virtual training platforms. Additionally, you will actively seek and incorporate customer feedback to continuously improve our training programs and educational materials. This role will play a critical role in shaping our official customer training program.

This role reports directly to the VP of Marketing and will partner closely with cross-functional internal teams.

 

Responsibilities:

• Conduct daily customer webinar group training sessions to educate customers on Seamless.AI product features, best practices, and industry trends.
• Develop and implement a comprehensive training curriculum that maximizes customer adoption, product usage, and retention rates.
• Storyboard and build out training materials using Google Slides, PowerPoint, or comparable platforms for live presentations and learning 
• Manage and maintain a training schedule/calendar
• Collaborate closely with cross-functional teams, including Product Management, Onboarding, Marketing, and Customer Success, to ensure training programs align with product updates, launches, and customer needs and feedback, as well as changing market trends.
• Collect and analyze customer feedback regarding training effectiveness and incorporate insights to enhance one-to-many training programs and education.
• Stay up to date with industry trends, best practices, and training methodologies to continuously improve the training materials and delivery methods.
• Identify training gaps and work with relevant stakeholders to develop new training content and resources.
• Analytical mindset, with the ability to assess training program effectiveness and make data-driven improvements.
• Maintain accurate records of training activities, customer participation, and performance metrics. Develop plans to improve CSAT / NPS / Scores of training programs over-time.
• Customize training content to meet the specific needs of different customer segments or industries.

Skillset:

• Experience with creating live training materials to be used during presentations, live webinars, video tutorials, etc.
• Familiarity with instructional design principles and adult learning theories.
• Ability to adapt quickly to new technologies and tools used for training purposes.
• Excellent organizational and project management skills, with the ability to manage multiple projects simultaneously.
• Strong analytical skills to collect and interpret customer feedback and training metrics.
• Collaborative mindset and ability to work effectively with cross-functional teams.
• Demonstrated passion for delivering exceptional customer experiences and driving customer success through product/customer education.

Education and Requirements:

• 2-5 years of live virtual/online customer-facing training experience, preferably in large groups at a time
• Bachelor's degree in Education, Instructional Design, Communications, or a related field preferred. 
• Strong presentation and communication skills, with the ability to convey complex concepts in a clear and concise manner.
• Proven experience in designing and delivering customer training programs, preferably in a SaaS, software, or technology company.
• Experience with a Learning Management System (LMS) or similar training platforms, Loom, Google Meets, Zoom video or comparable live presentation platforms

Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020 and 2022, and Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.