Business Solutions Developer IV (Robotic Process Automation)

Analyze business needs to develop and implement solutions that leverage systems and processes with a broad degree of latitude. Work with the business to understand their needs, related to information technology and enhance business processes by identifying new functionality. Utilize advanced knowledge of the organization’s technology infrastructure and specific software applications to assist the business with implementing strategic vision through technology. Coordinate and conduct highly complex system analyses through data acquisition and modeling. Identify, coordinate, document, and implement business requirements by determining solutions that enhance business systems, as well as provide support to business operations and processes. Work is performed under general direction.

• Identify business requirements (e.g., needs, objectives, functions, features, input and output) and translate into delivered technical solutions
• Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategies
• Facilitate user acceptance testing to include developing and executing test cases, test criteria, scenarios, and communication with project teams; ensure acceptance of delivered solutions; validate and document results
• Partner with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production; obtain required approvals and transition project to production
• Provide follow-up to monitor the progress of planned improvement project implementations to assure timely action, support and achievement of expected benefits
• Interact with other ISD staff, Automation Center of Excellence staff, and business units (end users) in problem resolution efforts
• Collaborate with key partners in the development and delivery of solutions
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform annual recertification on Navy Federal standards as they relate to the platform
• Develop and maintain knowledge of Center of Excellence and ISD Application Management standards and processes
• Create and maintain accurate, detailed and consistent documentation thru all phases of the Systems Development Life-Cycle
• Contribute knowledge management articles for created solutions to designated Center of Excellence enterprise asset management repository
• Apply and communicate changes and new trends in systems/technology
• Evaluate operational efficiency and effectiveness
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Interpret results of analysis; present recommendations, alternatives and implications
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Develop, recommend and document adjustments to workflow to streamline processes
• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximize effectiveness and mitigate future exposure
• Lead, guide and mentor Business Solutions Developer Is, IIs & IIIs
• Perform other duties as assigned

• Bachelor’s degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience
• Expert knowledge of software development best practices in accordance with the Automation Center of Excellence guardrail document or Information Technology Infrastructure Library
• Extensive experience in working with application development platforms (e.g., Pega, SharePoint, JAVA, PHP, C#, etc.)
• Extensive experience in programming with “low-code” or “no code” software applications
• Extensive experience with automation tools and/or platforms (e.g. Automation Anywhere, UIPath, Blue Prism, Pega, etc.)
• Experience in an agil