Strategic Enterprise Account Executive

Job Description

Position Overview:
As a Strategic Enterprise Account Executive at Zendesk, you will be responsible for driving revenue growth by identifying, developing, and closing new business opportunities within strategic enterprise accounts. There will be a key focus on AI. You will also be responsible for closing new business from a list of prospects. You will build strong, trusted relationships with key stakeholders, understand their challenges, and tailor Zendesk solutions to meet their complex business needs. This is a high-impact role requiring a strategic mindset, deep industry knowledge, and exceptional sales acumen.

Key Responsibilities:

• Develop and execute strategic sales plans to achieve or exceed quota within assigned enterprise territories.

• Identify and engage with senior executives and key decision-makers to understand their business objectives and challenges.

• Present, negotiate, and close complex deals that deliver customer value and Zendesk revenue objectives.

• Collaborate cross-functionally with Customer Success, Solutions Engineering, Marketing, and Product teams to drive customer satisfaction and expansion.

• Maintain a robust AI sales pipeline and provide accurate forecasts to management.

• Stay informed on industry trends, competitive landscape, and Zendesk product offerings to position Zendesk as the preferred customer experience solution.

• Represent Zendesk at industry events, conferences, and client meetings to build brand awareness and relationships.

Qualifications:

• Bachelor’s degree or equivalent experience in Business, Marketing, or related fields. MBA is a plus.

• 7+ years of successful enterprise sales experience, preferably in SaaS or software solutions.

• Proven track record of consistently meeting or exceeding sales targets in complex sales cycles.

• Strong ability to engage and influence C-level executives and foster long-term partnerships.

• Excellent communication, presentation, and negotiation skills.

• Ability to thrive in a fast-paced, collaborative, and customer-centric environment.

• Familiarity with CRM tools (Salesforce preferred) and sales methodologies.

Why Zendesk?

• Opportunity to work with cutting-edge technology shaping customer experiences worldwide.

• Collaborative culture that supports growth and innovation.

• Competitive compensation package with uncapped commission.

• Comprehensive benefits including health, wellness, and professional development programs.

The US annualized OTE (On Target Earnings) range for this position is $283,000.00-$425,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intel