Customer Support Specialist (Bilingual - French)

Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook. Join our talent network to learn more about job opportunities and company news.
Geotab cares about your safety. You may be required to be vaccinated based on the nature of your work (ex: travel requirements) or due to changing local governmental health requirements.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Support Specialist (Bilingual - French) who is responsible for one-call resolution with a focus on creating customer loyalty and providing a great customer experience. If you love technology, have a passion for technical and customer support and are keen to join a leading-edge telematics firm, we would love to hear from you!
What you'll do:
The Customer Support Specialist (Bilingual - French) offers assistance for any product inquiries via phone, email and live chat. The agent will be responsible for providing timely and accurate informational support to customers, contributing a prime customer-obsessed interaction. The Customer Support Specialist will also collaborate with internal teams, perform advanced troubleshooting on GO devices and develop internal documentation.
The ideal candidate will be enthusiastic, curious with a passion for customer service and technology / Big Data. We are seeking demonstrable problem solving skills, logical reasoning and willingness to assist our customers. The Customer Support Specialist (Bilingual - French) ensures ownership and does the right thing to offer solutions from beginning to end of our customer's issue. By showing proactiveness to provide remarkable support to resolve distinctive and sensitive issues, our agents maintain high customer satisfaction. Support Specialists are responsible to keep things simple, collaborate with other team members and strive for transparency.

How you’ll make an impact:

• Support client, carrier and sales team by providing phone, chat and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting.
• Support the MyGeotab software application and the Geotab GO devices, IOX and other hardware.
• Work with internal teams to support all product support functions
• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
• Provide thorough, timely, successful resolution to inbound inquiries from support case origin through to completion.
• Support carrier demo and product trial programs.
• Manage, develop and deliver product service training to resellers and external customers.
• Provide successful resolution to all customer complaints ensuring the customer is satisfied with the end result.
• Perform diagnostics and advanced troubleshooting on existing release GO devices and accessories.
• Report severe and escalating issues to management to assist in the resolution process.
• Continually preserve the confidentiality and security of customer data and information.
• Develop and maintain support documentation for customers.
• Support