Customer Service Representative

Company Description

At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Position Overview
The Customer Service Representative handles customer inquiries and ensures a positive and efficient customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products or services
• Resolve customer concerns or escalate issues when necessary
• Maintain detailed records of customer interactions
• Support customer satisfaction and retention efforts

Qualifications

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Reliable and team-oriented

Additional Information

• Competitive salary
• Opportunities for professional growth and career advancement
• Ongoing training and skill development
• Supportive and collaborative work environment
• Full-time position with stable schedule