Clinical Service Representative II - Program in Physical Therapy

Scheduled Hours

40

Position Summary

This position functions to assist and support the Program in Physical Therapy Practice, clinicians, and staff with patient flow and smooth running of a fast-paced office. Duties include greeting, arriving, verifying accuracy of information, assisting with MyChart, patient surveys, prepping exam rooms and coordinating communications using EPIC In-Baskets. Will coordinate scheduling follow-up appointments. The Clinical Service Representative (Tech) will serve as liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs. This Tech assignment may require preparing patients for treatment, physical assistance with treatment and/or observing treatment.

This position will support clinical practice locations on the Medical School Campus.

Job Description

Primary Duties & Responsibilities

• Sets up equipment and cleans equipment before and after each treatment. Maintains clean and orderly treatment and storage areas; observing infection control procedures. 
• Assists with patient care and care coordination as directed by therapy provider to include: serving as chaperone, who is an impartial observer of the sensitive examination, procedure or therapy; assisting with care for patients with high mobility needs and cognitive deficits; clerical duties to support patient/provider/vendor relations.
• Stocks supplies and equipment to assigned areas.
• Performs front desk and scheduling responsibilities to include: scheduling patients, vendors and/or visitors; responsible for greeting, verifying and updating patient registration information and arriving patients in EPIC in a timely manner; ensuring all patient arrival and check out processes, including managing After-Visit-Summaries are finalized at the end of each patient visit; collecting co-payments, supply fees, reconcile EPIC drawer balance and assist with entering clinic deposits.
• Performs clinic closing procedures accurately.
• Performs other duties as assigned with occasional rotating of clinical location of service and serving as back-up for other staff during peak times, vacations, and illnesses. Attends program meetings, staff meetings, clinical meetings, and training sessions as they relate to position.

Preferred Education/Experience

• Ability to handle confidential matters discretely. 
• Strong interpersonal, communication, and customer service skills. 
• Capable of greeting patients, visitors, faculty, staff, and students in professional and courteous manner. 
• Ability to work independently and within a team, multi-task, and follow through on assignments in a timely manner. 
• Individual must be detail-oriented, accurate, and thorough. 
• Organization and time management skills are necessary with the ability to prioritize a multifaceted workload and handle a variety of responsibilities in a flexible manner.
• Knowledge and use of general office machines required as well as computer knowledge/skills to include word processing (Word) spreadsheet (Excel), Internet, e-mail, EMR scheduling required with Master scheduling preferred.
• Experience in ICD-10 and CPT codes, Medicare and managed-care guidelines, and medical terminology. 
• Ability to lift 25-50 lbs.

Required Qualifications

• High school diploma or equivalent high school certification with two years of experience in a medical office setting or an equivalent combination of relevant education and experience.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). BLS certification must be obtained within one month of hire date.

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Appl