Bilingual Clinical Care Coordinator

Title: Bilingual Clinical Care Coordinator
Department: Nursing
Status: Exempt
Position Classification/Category: Administrative and Clinical
Reports To: Assistant Medical Director
Direct Reports: None
Summary of Position
Under the supervision of the Associate Clinical Officer, the bilingual clinical care coordinator helps to facilitate patient care in the brick and mortar and in the mobile clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. S/He is one of the primary point of contacts for mobile clinical support related matters. Tasks assigned to this role are both clinical and clerical. She/he will be expected to work clinically as a certified medical assistant on designated days for the Associate Clinical Officer. In the event the mobile unit is short a medical mobile tech, s/he will be expected to work as a CMA. Also, S/he will be expected to work clerically on designated days as an administrative assistant and care coordinator for Spanish-speaking patients and Special populations. S/he will be responsible for completing all administrative assistant tasks to support the Associate Clinical Officer’s office, such as scheduling and ensuring adequate mobile clinic staff coverage. In addition, s/he will serve as back-up administrative support to the Chief Medical Officer’s Executive Assistant, if needed. S/He will serve as a Spanish interpreter if an interpreter is not available at mobile related events. The bilingual clinical care coordinator is responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record for the Associate Clinical Officer. The bilingual clinical care coordinator is responsible for effective communicating with patients, providers, and staff in multiple settings that involve the Associate Clinical Officer.
Minimum Qualifications
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Interacts in a professional and patient-centered manner with patients. Able to work cooperatively with internal staff to deliver safe, effective, quality care to all patients. Able to plan, prioritze and complete assigned tasks with a high level of accuracy. Ability to work well under time constraints while maintaining accurate records.
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Experience: 2 years of CMA experience preferred;
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Additional skills required: Knowledge of medical office protocols/procedures. Knowledge of medical terminology. Familiarity with basic computer operations. Proficiency in Microsoft Excel, Word, and Outlook. Good oral and written communication skills.
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Travel required- Ability to travel to all CRCHC locations and assist at all CRCHC special population clinics.
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Additional skills: Bilingual in Spanish required. Experience in preceptoring/training clinic or clerical staff. Must be organized and attentive to details. Ability to time manage and prioritize work.
Education: High school diploma or GED
Certification(s)/Licensure: Certified Medical Assistant, CPR and BLS required.
Physical Requirements:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
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Continuous walking, standing and moving about.
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Frequently bends, kneels and crouches.
Cabarrus Rowan Community Health Centers
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Frequently lifts, pushes or otherwise moves and positions patients or other objects, exerting up to 50 lbs.
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Repetitive movement of hands and fingers – typing and/or writing.
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Talk and hear.
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Possible exposure to hazardous fumes, airborne particles, toxic/caustic chemicals, bodily fluids, etc.
Key Responsibilities
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Fulfill patient care responsibilities as assigned that may include checking schedules and organizing patient flow to ensure patient visits are started in a timely manner; greet and escort patients to clinical area; prepare for the provider-patient encounter by obtaining a comprehensive health history and vital signs; perform required screenings per established guidelines.
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Maintain accurate documentation in the patient’s electronic health record based on established documentation procedures.
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Fulfill clinical clerical responsibilities as assigned including but not limited to the following: obtaining lab/X-ray reports, hospital notes and referral information Complete forms/requisitions as needed; verify patient demographics. Process and schedule STAT and urgent referrals and communicate to patients appointment date and time.
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Completes all administrative clerical duties to maintain administrative support to the Associate Clinical Officer. Duties include a variety of tasks, but not limited to the following: data entry, filing, copying, faxing, scanning, in-house mail distribution; maintenance of meeting minutes, telephone answering, making appointments and travel plans, prepa