Field Supervisor

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

This role supports Meijer store maintenance by assisting technicians in the field while working closely with the POC Operations Manager to take on increased responsibilities. The position focuses on providing operational support, quality and safety guidance, driving continuous improvements, implementing cost-saving measures, and maintaining best practices. The role combines hands-on field training with administrative duties to ensure optimal team performance.

Your day-to-day tasks will include:

• Providing administrative support to the Operations Manager including reporting and team communications
• Onboarding and training new technicians to follow proper procedures (Corrigo, Abukai, receipts management)
• Working directly in the field to enhance technician skills and reduce contractor expenses
• Conducting technician skill assessments to identify training opportunities in coordination with the Training Manager
• Performing on-the-spot safety checks and ensuring technicians maintain current UST certifications
• Managing preventive maintenance completion, verifying proper procedures are followed, and ensuring budget compliance
• Monitoring parts procurement to reduce costs by ensuring technicians utilize appropriate resources before ordering from vendors
• Supporting team performance to achieve key metrics (90% self-perform rate, 97% acknowledgment, 90% on-site response, 3.8+ store director surveys)

Desired experience and technical skills

Requirements:

• Strong communication skills to effectively liaise between technicians, operations manager, and clients
• Proficiency with Microsoft Office applications, particularly Word and Excel
• Experience in technical training and staff development
• Knowledge of maintenance procedures and safety protocols

Preferred:

• Previous experience in retail maintenance or facilities management
• Training or supervisory background
• Knowledge of Corrigo and Abukai systems
• Understanding of preventive maintenance processes and budget management
• Experience with performance metrics tracking and improvement

Location:

On-site –Cleveland, OH

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

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