Sr Product Manager, Internal Operations

The Role:

We’re looking for a dynamic Senior Product Manager to lead and evolve our internal CRM and workflows roadmap. This role is on the front lines—bridging Sales, Marketing, Support, Engineering, and Delivery to deliver scalable operational improvements that unlock exceptional client experiences across the business. You’ll own strategic decision-making for our CRM tools and processes, turning complexity into seamless workflows. 

 

Role Responsibilities:

• Own the CRM (Salesforce) roadmap—prioritize initiatives that improve internal efficiency and drive superior client experiences. 

• Identify pain points and friction in current operational processes; design improvements and new features to address them. 

• Work closely with Sales, Marketing, Support, Engineering, and Delivery to align roadmap to evolving business needs. 

• Gather, analyze, and leverage data, customer feedback, and stakeholder input to inform decisions. 

• Lead requirements gathering, documentation, and stakeholder alignment for CRM-related projects. 

• Build business cases for changes; ruthlessly prioritize for impact, effort, and alignment with company strategy. 

• Launch, monitor, and iterate on process and technology changes. Follow up to ensure improvements stick. 

• Communicate and collaborate with a broad list of stakeholders, including executive leadership.  

 

Experience and Education:

 

Skills and Abilities:

• Bachelor's Degree required in one of the following fields; engineering, environmental science, computer science concentration.

• 5+ years in product management or equivalent, with a focus on internal tools or enterprise software. 

• Demonstrated success delivering cross-functional projects that improve efficiency or user experience. 

• Experience collaborating across diverse business teams (Sales, Support, Engineering, Marketing, Delivery). 

• Exceptional analytical, problem-solving, and prioritization skills. 

• Excellent written and verbal communication abilities; skilled at surfacing and resolving misalignment. 

• Comfort with data—can dig deep into metrics and feedback to drive evidence-based improvements. 

• Ability to drive clarity from ambiguity. 

• Experience with CRM systems required; Salesforce experience is a strong plus. 

 

Physical Abilities

• Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed. 

• Visual Acuity: Ability to view computer screens and read documents for extended periods. 

• Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment. 

• Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing. 

• Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings. 

• Reaching and Handling: Ability to reach, handle, and